Team Leader / Senior Product & UX Researcher

We are an international team building a product known as ZnanyLekarz in Poland, Doctoralia in Spain, and MioDottore in Italy. For us, the mission is possible. We change the unchangeable healthcare experience for millions of patients and their doctors around the world. With fierce passion, absorbing inspiration and radiating ideas.
We are entrepreneurs. We define goals, have autonomy and space to experiment. We are not afraid to fail. We believe in feedback and honesty, delivered kindly. We love what we do. Together.

Want to learn more about Docplanner Tech? Find out: https://bit.ly/3xwnSAk

Now we’re looking for a Team Leader / Senior Product Researcher to join our Tech team in Poland, Spain or Italy.

The challenge is as enormous as the scale and style of the whole DocPlanner undertaking - we are the world's leading marketplace for doctors and patients, enabling booking and management of doctor's offices (SaaS model). We are a leader in 11 countries, creating a tool for over 100k active doctors. What is more, 61.9 mln unique patients are visiting our website each month. Last month, 4.8 mln medical visits were booked on our website. We have seven offices around the world and our team consists of over 1000 people.

What will you do with us?

• Assemble and manage a part of a talented, multi-cultural team of UX researchers - help them to grow and achieve the goals, challenge the ideas and research outcomes.
• Helping other researchers but also driving user research by identifying research needs on the specific business areas, planning, defining, conducting and reporting findings and high quality insights of all conducted research.
• Conduct all types of research to understand our market and users and strategically guide product decisions and UX decisions.
• To design, execute and analyze multivariate experiments and quantitative studies to support product decisions.
• Be a first-class researcher as you have a full spectrum of skills to seek insights in-person, digitally, in cooperation with different departments in the organization and directly in the product.
• To work with different team members and influence them to ensure that user data/research findings are incorporated into the design, implementation, and other company processes.
• Thinking about future challenges the product can face - for example, due to the legislation or market changes in a specific country, and doing/leading research to find the best solution.
• To proactively seek improvements in the research process and methodologies.

Requirements

Skills you master:

• At least 3+ years of relevant work experience in similar role in product research, including experience with early-stage/new product conceptualization, as well as shipping of new versions or feature enhancements of existing products in a leadership role.
• Proven experience and expert understanding of qualitative user research methodologies, their benefits, costs, time frames and suitability to different stages of development.
• Experience with research team leadership. You know how to scale research and are comfortable hiring, managing and team building.
• Solid experience with web analytics tools as well as other quantitative research tools.
• Used to work agile or lean in a highly collaborative environment with product designers, researchers, data analysts, product managers and engineers.
• Passion for digital products, technology, creativity and an openness to new design ideas.
• Experience analysing key customer journey routes and KPI’s to identify areas for optimisation.
• To be able to prioritize test ideas/hypotheses based on impact & effort.
• Exceptional behavioral data-collection and analysis skills (e.g., designing, conducting and analyzing all kinds of user data.)
• Experience working with iterative user research and knowledge of which approaches work and which ones don't.
• Familiarity with remote work and asynchronous team communication practices.
• It's required to be fluent in English and we would appreciate if the candidate speaks minimum one of the following languages: Spanish, Portuguese, Polish or Italian

Benefits

You will get in return:

• ? Competitive salary adequate to your experience and skills - your salary will be based on the impact that you have on the company (we have salary ranges between 14.000 - 26.500 net + Vat on B2B contract or company cost on employment contract)
• ⚕️ Private healthcare plan.
• ✌ 26 free paid days.
• ?Additional paid holiday on your birthday/work anniversary to celebrate with your loved ones or to have a self-care day!
• ? Share options plan after 6 months working with us.
• ✈️ Relocation package (from a different city or country).
• ?? Free English / Spanish classes.
• Flexible working hours (plot twist: this is true).

Important: Our recruitment team is international, representing various nationalities. Therefore, please be sure to send your CV in English.

Psst. Do you know that our Candidate Experience score is over 8.5 out of 10? We do our best to keep the quality of our recruitment processes high!

Want to see how life at Docplanner Tech is and what to expect? Take a look at our pages to get a better idea:

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