Staff UX Researcher, Platform

What you'll do

As a member of our growing Research team, you’ll be instrumental in creating a world-class practice that uncovers insights and shapes products that solve real customer problems. While you'll have the opportunity to touch and influence various aspects of our platform and business, you'll drive research for our newest platform domain. You'll focus on driving insights that are foundational to our products, supercharging cross-cutting product development and enabling a consistent and positive platform experience for customers.

Your research will answer exciting topics and questions that drive real customer value, like:

• Unifying experience: How do we ensure customers can easily navigate the Lattice platform to find what they need? As our product grows, how do we ensure there is unified experience across all our products? 
• Holistic identity: How do customers bring their holistic identity into the Lattice platform and ensure they have the right data access, products, and permissions?
• Seamless integrations: What are the most valuable integrations to help customers more seamlessly accomplish their important workflows?

Your day to day work will focus on:

• Identifying research opportunities and deliver insights that drive product and design decisions across the platform

  • Work closely with a talented team of Designers, PMs, Engineers, and CX to identify the most impactful research questions, and develop effective ways to explore them to drive near and long term decision making.
  • Plan and lead both generative and evaluative research projects end-to-end at both a strategic and tactical level. You'll choose methods and processes that lead to sound decision-making in a fast-paced environment, including mixed methods such as surveying, interviewing, and more.
  • Clearly communicate and socialize research results to the right people at the right time and drive actionable recommendations that have real impact across the company.

• Supporting the growth of our research practice

  • Collaborate with EPD leaders and the Research team to ensure our strategy and products solve real customer problems.
  • Develop scalable practices to drive a research culture across the company.
  • Embody our team values, research principles, and standards for craft.

Who you are

• 7+ years of research experience: you've tackled complex workflows and systems, have worked across multiple product areas with many stakeholders, and believe socializing your findings with your cross-functional teammates is an essential part of your success.
• A strategic, yet pragmatic eye: you have a keen eye for areas we should dive into. You ground your research priorities in things that will drive customer and business value, directly influencing multiple product's roadmaps
• Autonomous when you need to be: You independently identify research opportunities, scope the work effectively, and advocate to bring the project to life. You're also no stranger to the messy middle of the work, converging/diverging, choosing methods, and assessing constraints and risk.
• Familiar with our structure: You have prior experience working in an in-house Research team and have worked in an embedded capacity.
• A hunger for collaboration: you do your best work when partnering cross-functionally and believe that research shouldn't be left to one team, but should be a company-wide practice.
• A passion for going beyond the request: you proactively identify opportunities to advocate for customer needs across product areas, increasing the utility, usability, and desirability of our platform.
• A great communicator and collaborator: you simplify complexity and are clear and concise in driving understanding and action from your research findings.

We'd be especially excited if you have...

• Passion for the HR and People Management space
• Experience in People Management software, B2B or SaaS companies with complex offerings
• Passion for information architecture, navigation, and usability
• Experience working on platform, foundation, or core products
• Experience conducting evaluative research that informs iterative improvements to a product, shaping tactical opportunities and uncovering strategic areas of investment
• Experience doing research across separate but related product lines/pods and delivering insights that drive decision making for a broad product surface area
• Experience developing product metrics and leveraging metrics to guide research questions
• Experience or familiarity with SQL
• Excitement about building a world-class Research practice!

Why join our Research & Design Org?

The Research Team focuses on replacing the guesswork that can creep into product development with informed insights. We're embedded into broader product areas and work closely with Product Design, PM, and Engineering to turn these insights into actionable, user-centered priorities that result in products that address real problems.

We're part of an awesome Design Org, a passionate group of people who are dedicated to growing together. Currently ~21, our team spans Brand Design, Product Design, and of course, Research.

You can learn more about us in our Notion page! It covers who we are as individuals, some of our recent work, how we commit to DE&I, and most importantly — the rituals and rhythms we've invested in as a team to grow as craftspeople and just… people.

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 3,000+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Flexible vacation/time-off policy

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choice than ever before, businesses that put employees first are winning – and Lattice is building the tools to empower those people centric companies. Lattice is a people management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016 we have grown to over 3,100 customers globally, including brands like Slack, Pinterest, Reddit, and Asana.

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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