Staff UX Researcher

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We love working at Reverb because we’re making the world more musical—through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs.We were named a “Best Place to Work” by Built in Chicago and a “Top Workplace'' by the Chicago Tribune.

We are looking for a Staff UX Researcher to play an important role in helping us tackle our users' most pressing challenges and uncover their unmet needs. In this role, you will play a key part in helping define and mature the practice of UX Research at Reverb, while driving and executing research for the product squads with whom you collaborate. The insights you uncover while engaging with customers, internal users and partners will fuel the product team's passion for the problems they are solving. Do you want to be an integral part of Reverb's product team, helping teams use user insights to drive their work forward ? If so, this may be the role for you!

This is a full-time position reporting to the Director of Design and UX Research. We are open to remote hires within multiple states as well as candidates local to Chicago, IL [who are comfortable traveling to an office at least 2 days per week]. For candidates who will work remotely visit this link for a list of approved locations.

In this role you will:

• Assist in defining and conducting the research plan for Reverb’s product suite

• Build partnerships with product, engineering, marketing and other teams in order to understand business priorities which inform research opportunities

• Work with product managers, product designers, engineers and analysts across product squads to generate rich, impactful insights

• Help define and adhere to research metrics in order to measure and validate a user’s experience with Reverb

• Help teams build the context needed for crafting new solutions

• Own all aspects of research strategy and project planning for your squads, including defining audiences, identifying the appropriate research methods, recruiting users and scheduling research sessions

• Synthesize research results and communicate findings in compelling ways that inspire teams and help product squads build confidence in their direction

• Evangelize the impact of UX research and help cultivate a more informed, engaged, and empathetic organization

Ideally you'll bring:

• At least 8 years of experience conducting UX research on digital products or services, and a track record of collaborating with product teams to plan and execute research studies

• Understanding of common generative and evaluative research methods, including when and how to apply them during the product development process

• Experience in thinking critically about user feedback in order to arrive at recommendations that deliver user-focused outcomes for the team

• Experience and interest in effectively creating and presenting narrative driven write ups with clear and compelling recommendations

• Naturally inquisitive, positive demeanor, empathy for users, and proven active listening skills

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:

• 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $7,500 reimbursement of adoption-related expenses
• Paid sabbatical program
• Ways to give back to your community through a charitable contribution match and volunteer time off

We're embracing a flexible work model, which empowers our people to do their best work一wherever they are. You can learn more about this approach throughout our interview process.

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

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