What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Staff User Researcher position?

The suggested salary for this position is $184,100-$225,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Staff User Researcher job at Opendoor

About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

At Opendoor, research plays a key role in defining strategy as we reimagine home buying and selling and ensuring our team feels deeply connected to the needs of our customers. How can we innovate to help our customers achieve what they truly want – a seamless transition into a home that helps them achieve their vision for their life? How do we help our customers feel confident and supported as they navigate the largest, most complicated transaction of their life?

We’re looking for a Staff Researcher to help build the future of our consumer experience and lead research across one of our core businesses. You’ll have a clear, measurable impact on the business – ranging from revolutionizing the home selling experience to developing new products to help customers find and afford a home they truly love.

Responsibilities:

Partner closely with Product, Design, Engineering, Data Science, and Business leaders to help the team ask the right questions, answer them with rigor, create stories that inspire, and experiences that people love
Conduct generative research that guides the development of new, innovative products
Identify ways for us to improve our experience across all of our touch-points, including digital tools, physical homes, customer service interactions, and our marketing
Design and execute research plans to address whatever question is at hand using surveys, concept testing, interviews, ethnography, usability testing, or a new technique that you dream up
Share your learnings in a way that speaks to the diverse members of our team, from executives in San Francisco to Product Marketing Managers in Salt Lake City and Home Project Managers leading renovations in Nashville
Evangelize for high-quality research and user-centered thinking throughout the company
Mentor other researchers and lead by example in delivering world-class, bar-raising work

Skills Needed:

Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience
6+ years industry experience, post advanced degree, in a direct-to-consumer environment
A track record of discovering, synthesizing, and socializing actionable insights that impact company-wide goals
A self-driven attitude and the initiative to identify research needs, set your own roadmap, and creatively solve problems
Experience with qualitative and quantitative data collection and analysis
Experience managing projects involving cross-functional teams
Strong collaboration and communication skills
Strong storytelling skills and an ability to frame insights into compelling narratives

More About Us

To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.

We Offer the Following Benefits and Perks

• Full medical, dental, and vision with optional 85% coverage for dependents

• Flexible vacation policy

• Generous parental leave

• Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

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Staff User Researcher

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