What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Staff Quantitative Product job at Credit Karma

Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.

*Banking services provided by MVB Bank, Inc., Member FDIC

We’re looking for an experienced Quantitative Product Researcher to build and advance our quantitative product/UX research capabilities and to lead quantitative product/UX research for one of our key business divisions. As a member of our growing Product Research department, you’ll have a hand in shaping the role of Product Research at Credit Karma, driving partnerships with other quantitative insights functions, and championing a member-centric approach to our products, business, and culture. This position is ideal for someone who enjoys forward-looking intrapreneurial roles, but who is also seeking the stability of a seasoned management team.

What you’ll do:

Lead building and advancement of quantitative product and UX research capacities at Credit Karma for a key strategic business division.
Lead quantitative product research projects end-to-end, including planning, design, analysis, communication, and application of generative, formative, and post-launch evaluative research.
Establish and oversee survey design and analysis best practices, toolkits, and templates for Credit Karma’s Product Research Team. Mentor other product researchers in quantitative product research methods, statistical analysis, and communication.
Develop and expand partnerships with quantitative insights functions such as analytics, data science, and market research. Collaborate closely with product research, market research, analytics, and data science to leverage and build upon quantitative and qualitative knowledge.
Communicate results and illustrate suggestions in compelling and creative ways, tailoring presentations to suit the audience. Package insights into visualizations, tools, and assets for product design, product management, content design, analytics, data science, engineering, and marketing to integrate into roadmaps.
Drive leadership buy in and support by regularly meeting, presenting insights, connecting to business outcomes, and quantifying both Member and business value.
Support project team members in transforming research insights into innovative solutions that inform both Member and business problems and that deliver measurable outcomes.

What’s great about this opportunity:

What we’re doing as a company is ambitious and feels good: we’re offering free tools to people that help them improve their financial lives. And what we’re doing as a team is fundamental to the company’s success.
We’re a relatively new function within the company and we’re investing in our quantitative product research capabilities, so the landscape is wide open in terms of defining the best ways to work and ways to influence product definition and Member outcomes.
You’ll be establishing many of the quantitative product research best practices and processes to make this team successful.
You’ll own research not just for the team’s current products that you’re responsible for, but the broader future that these experiences could help people achieve as well

Minimum basic requirements:

Strong understanding of quantitative product research methodologies and inferential statistics (e.g., hypothesis testing, survey sampling and design, statistical significance testing, regression modeling, longitudinal analysis, clustering, behavioral data analysis, experimental design, analysis of quasi-experimental designs with non-equivalent groups)
Experience working with diverse datasets-large and small, structured and unstructured, self-reported and behavioral. Ability to pair survey data with behavioral analytics.
7+ years of in-house experience in quantitative product research, user experience research, or an applied research setting working with cross-functional partners (e.g., product management, design, data science, analytics, engineering, marketing, business)
Strong ability to synthesize and communicate ideas visually, verbally, and in writing. Experience presenting to diverse audiences.
Must have experience with Qualtrics survey platform.
Statistical data analysis and visualization experience in R, SPSS, Python, Tableau or other analysis software. Proficiency with advanced queries in SQL to pull and join data.
Demonstrated ability to lead, build, mentor, and guide a team toward success.
Ability to manage and prioritize multiple projects, and experience identifying, planning, and solving for operational needs (budget, tools, cadences, etc.).

Preferred qualifications:

Some experience with qualitative product research methods (eg 1:1 interviews, diary studies) in addition to quantitative product research methods.
Bonus: domain expertise in fintech, credit cards, loans, shopping.
A bachelor’s degree is required and a Master’s or PhD degree is a bonus. A degree in Human-Computer Interaction, MBA, Psychology, Statistics, Cognitive Science, Computer Science, Economics, Anthropology, Sociology, Communications, Information Science, Design, or a related field is considered an advantage.

Benefits at Credit Karma includes:

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

COVID-19 update (US Jobs Only):

Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.

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