Staff Product Owner, Business Systems

About the Team

The Business Systems Transformation and Acceleration organization enables the productivity of our sales and go-to-market organizations through intelligent workflows, reliable data and scalable systems.  We partner with groups across the company including Product, Finance, Engineering, Operations, and Analytics to build critical systems and enable the business to move faster. This team builds the engine and foundation for DoorDash to achieve the best selection for our customer offerings and grows revenue across our business lines.

About the Role

We are looking for a strong Product Owner (Lead, Staff) who will be a member of DoorDash’s Business Systems Transformation and Acceleration group. Your mission will be to transform our systems processes that drive performance for our growing GTM (got-to-market) teams. 

As an individual contributor, you will work closely with our Marketing, Sales, Services, Business Applications, Sales Strategy & Operations and Product Management and Engineering teams to build systems roadmaps which align with current business strategy and goals. You will initiate, scope and support the design of  the projects you work on, with focus on future growth and scalability to match the speed of DoorDash. The execution of projects will require you to use Salesforce (e.g. Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud), SQL, and JIRA/Confluence, GSuite and other productivity tools. 

You’re excited about this opportunity because you will...

• Become an expert in DoorDash’s processes for our various segments and business units
• Collaborate with a variety of business partners to understand their challenges, goals, and needs
• Pair your understanding of business with your deep systems expertise to deliver strategic technical roadmaps
• Define & deliver new efficiencies and insights through systematic solutions focusing on productivity, efficiency and scale
• Optimize our processes supporting lines of business such as our DoorDash Partner Integrations or B2B Acquisition/Growth/Retention Marketing 
• Drive a series of cross-functional projects to delivery, including project plan definition management
• Lead and/or partner with System Implementation partners/contingent workers ensuring scope, design and user experiences are delivered against the initiative roadmap and timelines 
• Partner with Data Quality/Operations teams to ensure initiatives result in reliable and well architected data structures
• Document business process requirements and partner with Technical Program Managers, Salesforce Administrators and Engineers to design and implement thoughtful solutions. 

We’re excited about you because...

• You have a Bachelor’s degree and 6-8+ years of relevant experience (different levels are available)
• You have an understanding of relational databases
• You are highly proficient in business process analysis, and functional architecture documentation
• You are highly proficient in Salesforce data models and structures including Lead routing, Opportunity lifecycles, Account Management, and Case Management and how to integrate with external systems
• You have experience with full Business Systems ecosystem including MarTech, ERP, Telephony and channels monetization applications, and 1st party built tools (Strongly Recommended)
• You have SQL, Excel and integration experience (Preferred)
• You see systems and process as a strategic differentiator 
• You have structured critical thinking and problem solving skills
• You are highly analytical with strong attention to detail
• When you are handed a mess, you enjoy and take pride in creating organization
• You know how to balance speed and agility while driving towards a strategic long term roadmap
• You have an ownership mentality, and will do what is necessary to drive results
• You have the determination to initiate and complete projects in a scrappy environment
• You have experience managing cross-functional projects
• Best practices are your best friend
• You work well with a variety of business stakeholders, from new Sales reps to executive leadership 
• You’ve got technical chops and can hold your own in a design conversation with Admins and Engineers
• You understand the sales and customer services lifecycle and understand the day in a life 
• You have a vision for systems that scale and your users love.  You can confidently prepare and present an action plan to get us there. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.