See yourself at Twilio
Join the team as our next Staff Product Manager -Trust Hub.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to lead initiatives within TrustHub - Twilio’s Know Your Customer (KYC) & User Vetting products. The Staff Product Manager, TrustHub will help define the vision and strategy for our compliance platform with the goal of preventing bad actor account creation and help Twilio ensure onboarding trusted & compliant customers globally. At Twilio, product managers are responsible for every aspect of the product, from concept to design to go-to-market planning to revenue ownership. You will have full responsibility and autonomy to grow your products. You will lead the product requirements to build and operate real-time, highly-scalable distributed services, all while the product grows at an exponential growth rate. The ideal candidate is comfortable partnering with engineering & design on roadmap development, articulating the story internally and externally, shaping a long-term product strategy and vision, and driving adoption and execution.
In this role, you’ll:
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
This role will be a remote position with at least 10-15% travel expected, most often to our offices in San Francisco and Denver as well as to visit global teams and industry meetings and events globally.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
*If you are a Colorado applicant:
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.