Staff Product Manager, Trust

About the team

We're a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be delivered any time day or night. We're a logistics company, directing a fleet of riders around major cities across the globe using a dedicated native app. We're a partner to restaurants and to grocery businesses, who see us as a way to unlock access to new customers and thus maximise revenue. And we're a home for numerous teams that build internally facing tools across customer service, finance, and others, to keep Deliveroo operations running smoothly.

We’re looking for a Staff Product Manager to join our Trust team. The Trust team’s mission is to create a frictionless experience for our genuine users while being the market leaders in protecting all Marketplace Constituents and Deliveroo from abusive and fraudulent activity.

What you'll be doing

• Defining the product vision, strategy and roadmap on how Deliveroo fights fraud whilst offering a seamless user experience.
• Collaborate with Data Science, Engineering, and Machine Learning colleagues to build controlsto combat fraud from concept to launch.
• Work closely  with the Fraud operations team to understand the latest fraud trends and tactics, the  accuracy of our fraud prevention controls and feed learnings back into our product development.
• Work with the rest of the business to ensure the success of new propositions and initiatives ensuring that the fraud risk remains low.
• Clearly communicate roadmaps, priorities and decisions across a wide spectrum of stakeholders from project teams to executive levels.
• Engaging with Legal, Security & Data teams to come up with best solution to a very complex set of problems! 

Requirements

• 5+ years of product management experience
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• [Nice to have] Experience in the food delivery industry or other relevant marketplaces.
• [Nice to have] Knowledge of machine learning applications in fraud detection or other relevant problem spaces.

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.