Staff Product Manager, Consumer Growth & Retention

The Eligibility and Loyalty team, a part of the Consumer Growth and Retention team, focuses on creating personalized experiences and providing meaningful, effective offers for our consumers.

As a Staff Product Manager within the Consumer organization, specifically on the Eligibility & Loyalty team, you'll be responsible for defining product strategy, developing roadmaps, executing, and managing budgets. Loyalty programs are a growing part of our business, requiring careful consideration of offer selection, distribution methods, and product adoption.

In this role, you'll collaborate closely with a broad set of cross-functional teams across the entire business, as well as a number of engineering teams. Effective stakeholder management and the ability to successfully navigate organizational dynamics are crucial for success. You should be commercially minded, proactive with a bias toward action, and comfortable having technical conversations (and opinions).

What You'll Do

• Launch new consumer loyalty programs while coordinating with other product teams shipping their own targeted offers and required go-to-market teams.
• Own end-user outcomes and behaviors resulting from new program launches.
• Manage the profitability and budgeting for the overall program within the organization.
• Oversee the creation of new loyalty constructs and delivery channels.
• Identify new ways to engage users and scale these consumer programs at Affirm.

What We Look For

• 6+ years of Product Management experience owning and delivering user experiences from concept to post-launch, demonstrating meaningful business impact you can discuss.
• Experience working on consumer technology products. Bonus points if it's a fintech product, and even more bonus points if it's a Buy Now, Pay Later (BNPL) product.
• Comfortable diving into technical details with engineers, iterating on designs with designers, and analyzing funnels with data analysts.
• Possess the discipline, organizational skills, and interpersonal communication skills necessary to navigate complex organizational dynamics. You should have specific examples of securing decisions from a broad group of senior stakeholders.
• Experience working in an environment where you were reliant on engineering teams outside your direct purview, and effectively influenced them to prioritize and build what your product needed.
• A results-oriented individual with a bias toward action, capable of effectively navigating obstacles and blockers.
• Ability to transform incomplete, conflicting, or ambiguous inputs into a solid action plan.
• Direct experience shipping high-quality products on time.
• Comfortable engaging in the commercial aspects of product development, including pitching, contributing to negotiations, and providing feedback on contracts.

Pay Grade - P

Equity Grade - 7

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

CAN base pay range per year: $178,000 - $228,000

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