Staff Product Designer - Retail (Remote, Americas)

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

We’re looking for a Staff Product Designer on the Retail Hardware team to lead design projects of significant scope, complexity and responsibility in creative vision, strategy and execution.

NOTE: Only applicants who submit a portfolio of design work alongside application will be considered.
 

About Shopify UX:
If you seek a team that shares your dedication and empowers you to do the best work of your life, you’ve found us at Shopify UX. The devotion of our industry-leading team isn’t just a job; it's our unwavering passion. We sweat the details, constantly striving to deliver exceptional experiences. Empathy drives us, immersing ourselves in a deep understanding of the entrepreneurial experience, delivering solutions that make our entire ecosystem of users feel seen, celebrated, and inspired. Creative courage fuels our innovation, encouraging bold ideas and embracing experimentation. Open collaboration, feedback, and critique are valued as we push each other to continuously improve. We embrace cutting-edge tools and methods, exploring AI-based technologies; empowering our team to skill up in areas that increase their knowledge and business impact. With curiosity and innovation, we deliver extraordinary value and embrace new creative challenges. 

About the Retail Hardware team: 

The Retail Hardware team seeks to create simple, fast, and reliable tools for merchants to serve customers, accept payments, and optimize store operations. The team is responsible for Shopify’s physical point-of-sale (POS) hardware, and recently has shipped cutting-edge devices like the POS Go, with more on the horizon. We're looking for a high-impact designer that will ensure our hardware experiences are simple to set up, intuitive to use, and always performant, while working closely alongside Product and Engineering leads. As a Staff UX Designer, you'll influence strategy, help shape best practices, and collaborate with designers across Retail to refine and scale our design systems.

Responsibilities:

• Anchor and represent UX within a cross-functional team, driving a cohesive and impactful approach while fostering continuous improvement of design outcomes.
• Take ownership of the technical UX solution for projects, providing guidance and support to both yourself and others, while enhancing team tools, patterns, and processes for optimized impact, velocity, and quality.
• Mentor and guide fellow UXers, empowering them to elevate their craft and expertise, while identifying skill gaps and facilitating growth through mentorship or strategic recruitment.
• Lead autonomously with influence, collaborating effectively with cross-functional teams to shape a user-centric design vision and strategy, applying strategic thinking to effectively communicate the value of key solutions.
• Streamline feedback loops and processes for efficient and inclusive collaboration, cultivating positive and productive relationships with direct collaborators and stakeholders, and acting as a steward of UX and design quality, driving excellence and fostering growth within the organization.

• You demonstrate a command of product strategy, business needs, domain expertise, utilizing a range of  UX tactics to achieve exceptional user-centered product outcomes
• You craft beautiful designs and delightful, useful, and usable experiences; you have experience in visual design, interaction, and product design. You are aware of your gaps and tireless in pursuit of continuous improvement and learning
• You are experienced at interpreting experiments or tests, and leverage quantitative data to inform product and design decisions
• You are a practiced communicator and storyteller helping your team and stakeholders grasp the extent of a problem, build empathy for the end user, and support your design rationale
• You have a growth mindset, a proactive approach to professional development, and a proven ability to lead through ambiguous problems. 
• You have successfully mentored and guided others, empowering them to elevate their craft and expertise
• You are enthusiastic about leveraging AI and ML to drive innovative product design
• We work in Figma, GitHub, and occasionally in code. We expect you have deep mastery over your design tools, and willingness to adopt new tools and skills needed to bring your designs and prototypes to life
• Past experience working on physical hardware UX, design systems, and across multiple surfaces (mobile, tablet, and web) is beneficial

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. If you’re interested in helping us shape the future of commerce around the world, send us a few samples of your work: portfolio, wireframes, UX flows, publications, or whatever represents what you do best.