Staff Product Designer, Order Management & Booking Management

The opportunity: 

We're seeking a Staff Product Designer with a passion for simplifying complex workflows and handling data reporting to join our multi-disciplinary Shipping Solutions Team. This team builds solutions for customers who use Flexport’s emerging Booking Management and Order Management systems to connect with their suppliers and contractors, putting you at the center of a developing product. This role is perfect for someone passionate about building tools for enterprise workflows and understanding global logistics. The successful candidate will be comfortable working as an embedded designer with engineering, business, and product stakeholders to build the overall product vision for how customers interact with their shipment and order data. Familiarity with the logistics industry or manufacturing is a plus, but not required. 

You will:

• Collaborate with a cross-functional team to define product requirements and translate them into effective design solutions for new products focused on order management and booking management tools. 
• Develop and maintain a cohesive design strategy that aligns with Flexport’s design system.
• Conduct user research on handling supplier data, packing list information, and supply chain strategy to gather insights and understand user needs, behaviors, and pain points.
• Create user personas, journey maps, and wireframes to guide the design process.
• Develop high-fidelity mockups and prototypes to visualize design concepts both for stakeholder collaboration, and engineering implementation; collaborate with the engineering team to ensure accurate implementation of designs.
• Plan and conduct usability testing sessions to validate design concepts and identify areas for improvement.
• Analyze feedback and data from usability tests to iterate on and refine designs.
• Present design ideas and rationale effectively to stakeholders including executive team members.

You should have:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field, or equivalent experience.
• 7+ years of experience in product design, with a focus on user experience and interface design; experience with enterprise software a plus.
• Proven experience designing complex data-driven products or applications.
• Experience working in a cross-functional team including engineers and business stakeholders.
• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, or similar.
• Experience with prototyping tools and usability testing methodologies.
• Strong communication and presentation skills, with the ability to articulate design decisions clearly.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Knowledge of front-end development technologies (HTML, CSS, JavaScript) is a plus.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. 

#LI-Hybrid

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global commerce so easy there will be more of it. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.