Staff Product Designer, Machine Learning

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

As a Staff Product Designer on Enablement, you'll help us accelerate machine learning at Etsy by designing solutions, systems and processes, and enabling product development teams to solve our most pressing customer needs. Your internal customers and partners will include engineers, machine learning scientists, analysts, product managers, designers and more. This role combines technical complexity with high impact — your work will lower the barrier to entry to machine learning, data engineering, experimentation and personalization across our customer experience organization. 

This is a full-time position reporting to the Senior Product Design Manager for Enablement and the base salary range will be 157,000 - 205,000 USD per year.  In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn office in an in-person or flex capacity. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

Join a team focused on and passionate about machine learning, data and experimentation. You’ll work closely with product managers, engineers, and analysts. Together you’ll deliver solutions to challenging problems and get feedback directly from our customers. The Enablement design team is made up of product designers passionate about data, experimentation and all the potential that exists in providing greater access to ML/AI capabilities. We work in partnership with product managers and engineering leaders across initiatives to accelerate machine learning and lower the complexity of shipping great software. Our primary customers are internal product development teams and ML practitioners, giving us a front row seat to the insights we need to solve some of the most challenging problems they face. 

What does the day-to-day look like?

• Discovering insights, opportunities, and requirements 
• Mapping the end-to-end user journey for key workflows applying service design methodology
• Serve as a voice of responsible AI and human-centered ML design principles
• Testing prototypes and hypotheses with users to collect feedback 
• Sharing your work to peers and leadership, async and in-person
• Taking part in weekly design critiques, workshops, all hands and squad meetings
• Researching and formulating an opinion on  industry trends in human-centered machine learning
• Thinking and writing about your process and documenting your decisions
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Staff level at Etsy means:

• Thinking and designing at a system level, not just interface elements or pages
• Leading workshops and effectively align the group around a vision, strategy, and approach
• A have a track record of leading through ambiguity and designing complex flows and customer journeys
• Developing a deep understanding of current design patterns and UX trends
• Regularly making use of your soft skills: listening, negotiating, decision-making
• Spend time providing mentorship to other designers who seek out your expertise
• Playing a key part in hiring, onboarding, and improving our team’s culture and engagement

Qualities that will help you thrive in this role are:

• You raise the design bar and can run independently or give direction to designers within your team 
• You can lead workshops and effectively align the group around a vision and approach
• You have a track record of working with complex flows and customer journeys
• You can think and design at a system level, not just interface elements or pages
• You are able to context switch and apply a wide variety of product design skills (e.g., design thinking, design strategy, user problem definition, information architecture, service design)
• You’ll regularly make use of your soft skills: listening, negotiating, decision-making
• You’ll spend time providing mentorship to other designers
• You’ll play a key part in onboarding, and improving our team’s culture and engagement

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.