Staff Business Systems Product Owner

About the Team

The Business Systems Transformation and Acceleration organization enables the productivity of our sales and go-to-market organizations through intelligent workflows, reliable data and scalable systems.  We partner with groups across the company including Product, Finance, Engineering, Operations, and Analytics to build critical systems and enable the business to move faster. This team builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across our business lines.

About the Role

We are looking for a People Manager (Manager, Senior Manager and Director Level) within our Business Systems Org who will be focused on leading DoorDash’s Sales Systems. Your mission will be to transform our systems processes that drive performance for our growing organization. You will work closely with our various Sales, Marketing and Sales Operations teams as well as GTM Strategy, Business Applications, and Product Management to design and scope the projects you work on, serving as the business process and functional architecture expert on all things Sales and Marketing. Our Sales & Marketing organizations are the powerhouse of selection at DoorDash managing engagement with Restaurants, Retailers, Grocers, Advertisers and Corporations  to bring the full suite of DoorDash to our Merchants at incredible speed. 

You’re excited about this opportunity because you will:

• Become an expert in DoorDash’s business processes within your domain and adjacent capabilities
• Collaborate with a variety of business partners to understand their challenges, goals, and needs and communicate complex technical work to stakeholders
• Define & deliver new efficiencies and insights through systematic solutions
• Pair understanding of business with your deep systems expertise to deliver strategic technical roadmaps
• Drive a series of cross-functional projects to delivery, including project plan definition management
• Partner with Data Quality teams to ensure best of class processes are established for onboarding product fulfillment, and channel integrations
• Improve visibility of agent driven work and automate processes which allow this team to scale to the speed and growth of DoorDash
• Document business process requirements and partner with Technical Program Managers, Salesforce Administrators and Application Engineers to design, architect and implement thoughtful solutions. 
• Work closely with DoorDash’s product, Strategy & Operations, and operational teams to define and drive an impactful roadmap for scalable systems
• Build and manage a team of product owners to drive step change in sales execution and productivity which support DoorDash’s B2B merchants and customers.

We’re excited about you because:

• You see systems and process as a strategic differentiator 
• You have structured critical thinking and problem solving skills
• You are highly analytical with strong attention to detail
• When you are handed a mess, you enjoy and take pride in creating organization
• You know how to balance speed and agility while driving towards a strategic long term roadmap.
• You have an ownership mentality, and will do what is necessary to drive results
• You have the determination to initiate and complete projects in a scrappy environment
• You have experience managing cross-functional projects
• You’ve got technical chops and can hold your own in a design conversation with Admins and Engineers
• You’ve identified time-consuming internal processes and built solutions that are reliable and scalable enough to work within the size and scope of the company.
• You have a vision for systems that scale and your users love.  You can confidently prepare and present an action plan to get us there. 

Qualifications

• Bachelor’s degree and 10+ years of relevant experience developing or implementing enterprise systems, managing full implementation lifecycle for delivery of systems.
• 6-10+ years of experience (different levels are available) in Sales, Marketing, and Services process and systems 
• 3-5+ years of experience leading project management and program management teams as people manager
• Experience in relational databases and integration
• Highly proficient in business process analysis, and functional architecture documentation
• Experience with both customer facing systems as well as internal business applications including Salesforce Sales cloud, HubSpot, cadencing solutions and related sales tools.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.