Sr. UX Writer

About the Job:

• As a senior design team member, you will work to shape product experiences by leading the content design of the language components of the Airbase product, including on-screen messaging and in-app instructions.
• You will focus on understanding the nuances of how our customers think and interact with our platform, to help create an optimal user experience for the different user personas. You will quickly gain confidence with using our software as a user would, leveraging that knowledge to create messaging that enhances user experience.
• This is an opportunity to influence how the UX Writing function evolves as we grow and impact product success. We’re looking for someone who thrives in the growth  stages of a company and is self-driven.

What You’ll Do:

• Work closely with PMs, engineers, designers, onboarding specialists, and customer success to define the messaging, words, and overall UX copy strategy we deliver throughout the product from initial definition to launch.
• Interact with end users to understand the various personas that work with our software and their pain points related to managing company spending. Use this knowledge to design and create effective communication for them.
• Plan and execute user testing of your messaging and copy. 
• Contribute to and build on our design system, especially from a copy and messaging perspective.
• Collaborate with other UX writers to define, maintain & update the content style guide along with the Tone & Voice guide. 
• Act as a subject matter expert and evangelize the practice of UX writing in the company. 
• Mentor other UX writers in the team.
  

Requirements:

• 4 to 7 years of experience in a UX writer role, ideally as part of a product design team. 
• Portfolio with work samples showcasing your writing skills and user experience work.
• Demonstrated experience in defining and managing the personality, tone, voice, and other aspects of a product’s content principles.
• Experience with writing content for web and mobile applications. 
• Knowledge of different testing methodologies for content. 
• Excellent communication (written and verbal) and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Attention to detail, especially to tiny interaction details that delight users.
• Motivated self-starter who likes a fast-paced work environment with multiple active projects.
• Passionate about joining a small team and building a company.

Nice to Haves: 

• You’ve worked at a startup.
• Experience with workflow-driven B2B SaaS products.
• Experience with accounting terms or Fintech software.
• Experience working with cross-functional and international teams.