Sr. UX Researcher

Ripple is transforming the world of finance with innovative crypto solutions that increase access to financial services to people around the world.  As a Senior UX Researcher, you’ll perform valuable qualitative and quantitative research that will inform the design and development of groundbreaking new products.  This is an exciting opportunity to dive deeply into understanding multiple roles within our financial customer base and unlock value that will build trust in crypto to transform the financial industry.  We are looking for a sharp and experienced researcher who is ready to roll up their sleeves in tackling challenging research problems for our fast-growing company.

WHAT YOU’LL DO:

• Creatively apply user research techniques in order to generate valuable insights, informing decision making for product and design in several market segments
• Perform generative research, design concept validation, and internal data-driven analysis, leading to tangible product roadmap and design recommendations
• Partner closely with Product Designers, Product Managers, and other team members to plan and gather qualitative and quantitative data for Ripple products, ensuring team engagement throughout the process 
• Deliver compelling research presentations and reports that are accessible and informative
• Develop and evolve user personas and journeys that help team members across the company align and make better decisions
• Facilitate workshops with stakeholders to surface internal user hypotheses, increase knowledge sharing, and spread user empathy
• Launch quantitative surveys that can illuminate user behavior and preferences
• Analyze product usage data and combine with qualitative insights to drive better decision making
• Map out business processes and collaborative models that help the team understand what happens inside Ripple and its customer organizations
• Grow Ripple’s database of high-quality user research participants, leveraging existing user recruitment vendors and recommending new ones as needed

WHAT WE’RE LOOKING FOR:

• 5+ years of experience of performing user research for tech products, including at B2B companies
• A portfolio or set of case studies that demonstrates the impact you’ve had at past companies including the specific business problems you tackled, your research approach, and the outcomes/results
• A comprehensive research toolbox and a flexible approach to applying research methods to filling gaps as they emerge
• Entrepreneurial and self-motivated with a bias toward action
• Empathetic and curious; a great listener with an uncanny ability to disarm people and learn unknown facts about them
• Excellent verbal and written communicator; values over-communication while collaborating with remote coworkers located in different time zones
• A global perspective and a commitment to diversity and representation
• Experienced in collaborating closely with product designers and Agile engineering teams, taking in input on knowledge gaps and product improvement areas

Preferred, but not required

• Experience in research for the usage of API’s in technical integration

Bonus Points

• Fintech experience, specifically in trading platforms
• A passion for crypto and blockchain technology

WHAT WE OFFER:

• The chance to work in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact
• Competitive salary and equity
• 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day
• 401k (with match), commuter benefits
• Industry-leading parental leave policies
• Generous wellness reimbursement and weekly onsite programs
• Flexible vacation policy - work with your manager to take time off when you need it
• Employee giving match
• Modern office in San Francisco’s Financial District
• Fully-stocked kitchen with organic snacks, beverages, and coffee drinks
• Weekly company meeting - ask me anything style discussion with our Leadership Team
• Team outings to sports games, happy hours, game nights and more!