Sr. User Researcher

RDQ425R35

Mission

At Databricks, our mission as user researchers is to make working with data simpler and more accessible so that more people can contribute to solving the world’s toughest problems. Researchers at Databricks care deeply about how to contribute important insights to product teams which enables them to more intelligently design the right solutions for our customers.  At Databricks, we believe deeply in putting the customer at the center of everything we do and we empower Bricksters to leverage user research tools and methodologies to bring a more informed perspective to their work. 

We are looking for a research leader who can go beyond traditional user experience research, and can develop business-level strategy and vision in close collaboration with other disciplines, including Product, Marketing, and Go-To-Market teams. 

The impact you will have

• Help build the infrastructure and operations needed to facilitate a successful user research program at Databricks
• Break down strategic, ambiguous questions into a clear research roadmap; designing and leading projects from start to finish, ultimately delivering meaningful impact to Databricks’ product design and  business strategy
• Partner with other researchers and data scientists to triangulate insights and develop a holistic view of our customers, along with identifying new opportunities for Databricks to democratize data to everyone in an organization.
• Conduct multi-method research to inform and influence our business strategy, partnering closely across disciplines to identify opportunities and define success for Databricks  make our products simpler for our customers
• Deliver frequent and exceptionally high-quality research deliverables with proven impact on our product and business strategy
• Champion user research holistically across Databricks and build internal partnerships that allow research to be integrated successfully within the organization
• Contribute to a COE (Center of Excellence) model that allows for scalable adoption of product research practices - driven by your program and materials. You will create and publish a set of resources for Bricksters that provides tools, guidelines and best practices which will help to democratize user research methodologies across Databricks so that any Brickster working on our products will have guidance for how to engage in research with our customers 

What we look for

• Mixed methods researcher who can successfully design and implement user research programs and processes, but with an outsize emphasis on quantitative user research methodologies and projects 
• Expert  knowledge of the key data team personas including machine learning engineers, data scientists and administrators
• Expert understanding of software development practices and an ability to communicate with engineers and other stakeholders on deeply technical matters and nuances of the developer experience
• Expert  working  knowledge of the product design process and how and when user research can add maximum value
• Effective communication and presentation skills with a consistent track record of delivering concise, compelling deliverables to influence executive-level business decisions and strategies.
• Able to lead a team in customer-centered research  methodologies and workshops
• Experience coding with R, SQL, STATA, SPSS or equivalent
• Experience with survey design and response effects, and applying statistical analysis methods such as Regressions, ANOVA, and T-Tests
• Advanced degree in human-computer interaction, psychology, cognitive science or related field