Sr. Product Manager, Self Service, Restaurants

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The restaurant industry is at an inflection point where technology is becoming more important than ever in shaping a restaurant’s success. The Square for Restaurants team is helping food and beverage sellers build and grow smart businesses that can adapt to evolving diner demands, all while maintaining a sense of hospitality. The team builds and maintains a number of tools for these sellers within the Block ecosystem: the Restaurants Point of Sale (POS), the Kitchen Display System (KDS), Order Management, and Back Office reporting tools. We also partner closely with other product teams across Square and Block to bring value to food and beverage sellers by integrating our customer engagement (e.g. Loyalty, Gift Cards), first party hardware, labor management, and banking products into our solutions. 

This position on the Restaurants team will focus on leveraging technology to help solve the challenges that F&B operators face – such as rising costs, staff turnover, and meeting diner expectations for ordering and availability – by bringing to market self service and diner management products that save operators money, improve efficiency, and boost guest satisfaction. 

To be successful in this role, the ideal candidate must be able to transform a deep empathy of a restaurant's needs and pains into elegant software, to think tactically and strategically, to collaborate extensively with cross-functional partners both internal and outside of Square, and to drive methodical execution. You must also be able to drive ambitious product growth metrics and own the details of the solution from deep in the stack through the end user experience. 

To accomplish this you will work with our leadership team and your cross functional partners to deliver on the high potential of our products and capture more of our target market.  

If you’re looking to work at a high-growth company, drive impact on widely used products and change the way the restaurant industry works on a global scale, you will find this role compelling, challenging, and rewarding. 

You will:

• Work closely with restaurant owners, managers, and staff to deeply understand their needs, what keeps them up at night and how they run their business and serve their diners.
• Direct and utilize user research, data analysis, and qualitative feedback to identify high-priority seller and business opportunity areas to improve
• Build a strategy and roadmap for self service ordering products, such as Kiosk and Online Ordering, and customer retention products, such as Loyalty and Gift Cards, within the broader Square for Restaurants product portfolio
• Lead the planning, scoping, and prioritization of projects to execute on your roadmap 
• Determine features and write product specs 
• Partner closely with engineering, design, data science, and product marketing to define a vision for your team and inform the vision with industry and technology trends
• Manage 3rd party integrations with waitlist and reservations partners 
• Evangelize the importance of customer data in the point of sale, working with other teams to ensure customer data collection products are optimized for sellers
• Own key performance indicators (KPIs) of your product’s adoption and performance and work to develop a measurement feedback loop into the roadmap to continuously improve
• Influence key stakeholders throughout Block in order to align intent, resources, and prioritization to support your roadmap
• Operate cross-functionally and build strong partnerships both within Block and with external partners to deliver excellent products and services
• Foster an environment that enables the team to execute quickly while maintaining a high standard for quality
• Manage the entire platform product life cycle from ideation, to planning, execution and launch

• 5+ years of experience with directly building products as a product manager
• Proven experience building b2b software, as well as building consumer facing products 
• History driving key strategies that shaped the investment portfolio of an organization
• Strong customer empathy and experience shaping product direction and execution based on customer needs
• Navigated product scale challenges in a high growth environment
• Served as an evangelist for a product group
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• Ability to understand technical systems and how they operate, not necessarily in an engineering capacity, but enough to spot potential issues and make trade-off decisions.
• Experience testing and launching products at scale, and have worked within complex systems with multiple stakeholders 
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy-to-understand narratives.
• Demonstrated excellence in using principled decision-making to manage diverse stakeholders, including peers and executive leadership.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $148,700 - USD $223,100
Zone B: USD $141,300 - USD $211,900
Zone C: USD $133,800 - USD $200,800
Zone D: USD $126,400 - USD $189,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.