Sr. Product Manager, Multi-Product Billing

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Hi there!

Join us as a Senior Product Manager on the Catalog team in the Revenue Zone, where you’ll be at the center of shaping how customers discover, bundle, and buy Zapier’s growing suite of AI and automation products. If you thrive in ambiguity, love building from scratch, and get energy from making sense of complex billing systems, this role is for you.

You’ll help define the future of SaaS monetization in the age of AI—tackling some of the industry’s toughest challenges: creating seamless purchasing experiences across multiple subscription products, blending usage and outcome-based pricing, and building the foundation for how customers perceive and pay for value.

From AI Agents to classic automation, your work will influence how we price, package, and deliver value, whether customers are self-serve or working with Sales. You’ll balance the pressure of near-term launches with the need to seed and align long-term strategic thinking, guiding decisions that span billing systems, user experience, and business goals. You’ll build win-win relationships with a wide range of cross-functional stakeholders and feel energized by working across all levels of the organization to drive alignment, spark innovation, and bring bold ideas to life.

If taking ownership of a high-impact, complex space excites you—and you’re motivated by solving tough user problems with a customer-first mindset—we want to hear from you.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• You bring 5+ years of product management experience with a strong track record of shipping seamless purchasing experiences and launching pricing strategies across product suites, add-ons, and bundles.You’ve partnered closely with GTM teams to bring new offerings to market.

• You take full ownership of your roadmap and are comfortable operating in the unknown—able to assess what's needed, align teams, and drive work forward. You collaborate closely with engineering and design, and find energy in turning different perspectives into well-executed solutions.

• Your approach is shaped by real-world lessons. You’ve built confidence through both wins and setbacks, and bring steady judgment to complex decisions. You build trust across teams through empathy, credibility, and follow-through.

• You stay close to the customer, engaging directly with users and turning insights into product business cases that improve experience and drive business results.

• You bring a growth mindset to your craft—continuously learning and evolving. Lately, that’s included experimenting with AI prototyping to turn complex ideas into tangible concepts. 

Things You’ll Do

• Lead the multi-product purchasing strategy for Zapier’s AI orchestration platform—designing seamless ways for customers to buy and manage multiple subscriptions while blending usage- and outcome-based pricing models.

• Own the continuous planning roadmap, driving 0-to-1 initiatives through iterative delivery and A/B testing. Prioritize for impact, and make clear, timely pivots when returns diminish or opportunity costs rise.

• Translate customer feedback into actionable product opportunities that balance user needs with financial goals—advancing trust, retention, and long-term revenue growth.

• Act as an internal consultant to GTM and product teams leveraging our revenue platform—guiding pricing experiments, advising on packaging strategy, and adapting monetization mechanics across the product lifecycle.

• Partner with engineering to evolve our revenue platform—supporting increasingly complex billing scenarios and improving scalability, functionality, and user experience across both self-serve and sales-led journeys.

• Drive scope and alignment for key launches—owning impact mapping beyond your direct remit, aligning cross-functional teams, mobilizing resources, and managing expectations under pressure.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected]. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Compensation