Sr. Product Manager, Admin Experience

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

About the Role

We are looking for an experienced Sr. Product Manager to join our team and help build the future of business communications, in collaboration with our global network of carrier partners. The right person will not only have an entrepreneurial, forward-looking mindset, but also act as a bridge between our external carrier partners and our internal product, design, marketing and engineering teams. Take ownership to deliver the best-in-class voice and messaging capabilities to our customers. Ideally, you've been a PM for a SaaS product that has significant integrations with third-party service providers, and are comfortable operating in an agile environment. If you're creative, goal-driven and hands-on, and you like working with a smart, talented, truly awesome team, we'd love to hear from you!

What you will achieve

• Know your customer – Research, analyze data, and talk to your customer. Be the biggest advocate for your user’s needs.
• Lead the charge – organize, align and provide clarity across multiple teams to deliver business value
• Drive a strategic vision – become an expert in your area in order to create a compelling strategy for success
• Manage complexity – Manage requirements documentation and maintain the details of multiple complex projects without losing focus of the big picture.

Requirements

• 5+ years experience in product management, preferably in a SAAS company, with experience managing partner relationships and owning releases through planning, execution, and go-to-market.
• Experience with VoIP services strongly preferred
• Strong communication & presentation skills
• Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends
• Nimble and flexible with regards to changing priorities & business needs. Startup experience is a plus
• BS/BA in Engineering or similar field is a plus

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

About the team

Dialpad’s Sr Product Manager for the Admin Experience will have a unique opportunity to delight users that are responsible for the setup and configuration of Dialpad’s products. Do you have experience building applications that can scale from a handful of users to many thousands? Do you have experience working with Enterprise applications specifically with how Administrators need to interact with that product? Are you passionate about making complex problems simple?.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.