Sr. Product Designer, Support Experience

About the Team

At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success (hear it directly from our CEO, Tony Xu). Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer’s back when something goes wrong.

Our team is responsible for turning the most critical customer pain points into delightful experiences. We’re here to make consumers, merchants, and Dashers feel like DoorDash is with them every step of the way in their journeys. And we do that with design thinking, creativity and innovation, like automation and proactive support for example. We strive to bring the heart and soul of DoorDash to fill the gaps in the overall user experience with delightful, unique, and memorable interactions.

About the Role

As part of the Operation & Support Platform Design team, you will primarily focus on the customer-facing support user experience. What sets this role apart from others is that you’ll design across all sides of the marketplace - consumer, merchant, and Dasher! You’ll need to go wide and deep into their journeys to build the world view of our marketplace, and look for ways to creatively solve their pain points. And solve them in ways that not only drive customer satisfaction but also move business metrics. This role requires you to not just push pixels but work collaboratively with cross-functional teams (research, product, engineering, analytics, and business) to help drive the vision and strategy.

You’re excited about this opportunity because you’ll…

• Make a real impact - be at the forefront of helping make DoorDash customer experience be the differentiator in why people choose to stay with us.
• Have a clear mission & autonomy to go after it - laser focus on solving the most critical customer problems and tackle them in free range.
• Experiment and innovate - partner with research, product, engineering, analytics, and business partners to come up with creative solutions that move the needle.
• Work with smart, passionate, and kind people - surround yourself with people who will inspire you, challenge you, support you, grow with you, and celebrate with you.

We’re excited about you because…

• You’re a pioneer. You’re not afraid to be the founding designer in this space and explore and tackle new challenges.
• You have a respect for your craft. You’re proud to put your name on your work because you critically thought through the problem and meticulously designed every corner of it.
• You’re business savvy. You understand that your work ultimately contributes to the top line and bottom line of the business.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.