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The contract for this position is a Full-time contract

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Service Designer job at Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 900 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We are looking for a service designer, who has experience across the full end-to-end process, to be part of the Pipedrive lifecycle area. Your main task will be to design services that solve internal stakeholder and end-user problems to provide best possible experiences to onboard and engage our customers.

Your new adventure:

Work within a multidisciplinary team to design, prototype (flow-level) and build end-to-end services in our lifecycle area
Lead user-centered research and co-design activities
Facilitate workshops and design sprints to rapidly design, test and iterate prototypes
Support the delivery of service design and development projects
Regularly collaborate with stakeholder groups
Contribute to creating and developing new business areas
Take an active interest in the design discipline and share your findings with the team members and community

Does this sound like you?

2+ years of experience in service design or a combination of design with service design
Experience in several design disciplines, ideally a combination of service design, user experience and UI design
Ability to lead and manage a range of activities from stakeholder workshops to customer research and testing
Ability to think strategically to address issues of high uncertainty and complexity
Ability to communicate the process with stakeholders and other relevant parties
Passionate for design thinking and lean and agile principles
Willingness to work collaboratively with a cross-functional team
Willingness to get out and learn from users, customers and stakeholders

Why Pipedrive?

A value-driven work environment where people come first
A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
A team serious about getting things done while not taking ourselves too seriously
A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
Flexible working hours as long as you’re there for your team members
Freedom to execute your ideas with a passionate and motivated team supporting you
Lots of room for personal and career development, with internal and external training opportunities
Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more)

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Join the Pipedrive lifecycle area as service designer to shape the way we provide onboarding and engagement experiences to our customers.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

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Service Designer

Your new adventure:

Does this sound like you?

Why Pipedrive?

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