Service Designer, Culture & Engagement, Payment Platform

Square was founded in 2009 and, since then, has been in constant evolution and growth. Square leaders are committed to letting those closest to our customers define the programs that will better serve their needs. During the last three years we have tripled in number of users we serve and that continues to grow. At this scale, we want to be more intentional in promoting a culture of bottom-up empowerment, diversity, collaboration, action, innovation, and accountability.

We are looking for a Service Designer with a "culture broker" soul to join Square's Payment Platform Design team and pioneer this practice within Square. Like everything else at Square, we start small, find where the value is, and then scale. If you feel compelled for this mission, a great team of amazing Design professionals is looking forward to welcoming you. We are committed to creating the environment to make you succeed in one of the most stimulating challenges a culture designer could think of.

As Service Designer focusing on culture and engagement, you will steward Square's bottom's up innovation culture by:

• Design and pilot the events, processes assets, and tools that inspire understanding and adoption of Square's bottom's up collaborative innovation culture. For example, this might take the form of hack weeks, mingle weeks, speaker series and deep work weeks.

• Establish the definition of success, assess and pivot when needed.

• Steward the onboarding journey for new team members to have the opportunity to build empathy for our Sellers and understand and enrich Square's culture.

• Partner with HR to promote diversity, equity and inclusion as important elements of our culture.

• Communicate with the team about experiments, events, status and resources available to the team members.

• Become a culture ambassador and build a network of advocates to compound your reach.

• Participate in regular planning and reporting meetings with leadership.

• 6+ years of relevant design experience or freelance work in service design for organizational culture.

• Relevant portfolio of work experience showcasing your impact leading teams through cultural evolution.

• Demonstrated visual story telling abilities

• Proficiency using User Journey Mapping and Service Blueprint both to analyze gaps but also to create new ideas.

• Experimental approach to work with progress rather than perfection mindset.

• Ability to work autonomously.

• Experience speaking in public and facilitating team dynamics both in person and remote setups.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.