Senior UX Writer - Remote Europe or East Coast

About Typeform

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company's showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn't flush down the toilet. Today, Typeform is a team of over 300 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We're building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale—because meaningful relationships start with conversations.

From online lead forms and engaging quizzes to face-to-face encounters in the office, help us build more meaningful relationships, one conversation at a time.

About the Team

Our Brand Studio team crafts Typeform's brand, and helps position us as the go-to option for building meaningful conversations at scale. We do this through beautiful design and unique user experiences.Our Brand Studio has evolved over the last year - we've recently launched our Brand Studio v.2.0, so it's a very exciting time to join the org. Our leaders are Karrie Sanderson, who joined this year as our Chief Brand Officer (previously at Smartsheet) and Laszlito Kovacs our Senior Director of Creative Expression (previously at WeTransfer) - they bring a wealth of experience building world-class design processes and design thinking to our teams.

Our team's mission is to bring a delightful brand to the center of our culture. This happens through close collaboration with the whole company—from Product and Marketing to People Operations and Customer Success.

Typeform is entering a new stage and scaling quickly, and we're looking for a number of Senior Designers to help us evolve our brand as we grow.

Here's Laszlito, our Creative Director:

"Join our creative team and get people talking by building compelling conversational experiences to enrich and nurture human connections throughout our design. Here at Typeform we break down the barriers of tech to bring people closer, just the way it should be."

About the role

Reporting to our Content Manager, Christabel Larkin, you’ll be an essential contributor to Typeform’s Brand Studio, supporting various teams and channels across our two products: Typeform and VideoAsk.

Here’s what you’ll do:

• Craft copy that performs highly for everything from site navigation and landing pages to social posts and emails.
• Optimize messaging through research and data, using learnings to iterate further based on user behavior.
• Concisely share and justify your writing to internal stakeholders, taking feedback onboard and knowing when to action it.
• Share candid feedback with colleagues, being generous with your time to help improve the teams’ creative potential.
• Bring clarity to projects through a growth mindset, updating colleagues through succinct communication and proactively finding solutions to resolve doubts.
• Work closely with different teams to help create effective user experiences that perform well across all stages of the customer journey.
• Embody the Typeform tone of voice when writing, helping to keep things consistent and flagging when they’re not.
• Contribute strategic thinking to campaigns, especially at the conceptual stage.
• Go from ideation to finished product using an array of collaborative tools, like Asana and Miro.
• Partner with designers and user researchers to create, edit, and publish content that supports our company goals and priorities.
• Help to manage relationships with stakeholders on behalf of Brand Studio.

Here’s what we’re after:

• You’re a native English speaker.
• Crisp, clear copy is part of your DNA.
• You have at least 5 years of copywriting experience, ideally in scale-ups.
• Experience of multi-channel marketing campaigns, working efficiently for fast-paced global SAAS or scale-up companies, or startups.
• Experience working with a CMS, style guides, and design systems and processes, being able to contribute to documentation to help bring scale and consistency.
• You champion user-centric copy practices, with experience using message testing platforms to validate your direction.
• Experience working in interdisciplinary teams, managing and leading small projects end-to-end.
• Experience working in an Agile way.
• You’re a self-organizer.
• Your portfolio showcases engaging, functional copy.

Extra bonus:

• You’re an American English speaker.
• Experience with Contentful.
• You love Figma!
• Experience mentoring junior copywriters.
• You’re already familiar with our products.

Think you could be right for the role? Hit the button below. See you on the other side.

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.