Senior UX Writer

FreeAgent 🚀

FreeAgent removes the stress and pain of dealing with business finances. From the very beginning in 2007, our aim was to create a product that would make an impact and improve the lives of micro-businesses in the UK. Now FreeAgent is one of the UK's most popular online accounting apps, with over 125,000 customers.

Not to blow our own horn … but Accounting Web even named our accounting software the top bookkeeping product of 2020 and 2021! In 2021 FreeAgent was also voted client app of the year by ICB LUCA. The list could go on and on!

It’s not just our customers that love us, our employees do too ⭐Find out more on Glassdoor.

We believe in the power of a collaborative, high-performing, and diverse team. We’d love you to join us on our journey.

The role 👷

We're looking for an experienced UX writer to work on the core FreeAgent application.

Day-to-day, here’s what you'll do:

• You’ll be in the driving seat, setting and guiding UX writing standards across the business.
• You'll be embedded in the product side of the business and work closely with Product Managers, Product Designers, and other disciplines to guide and craft microcopy for our products.
• You’ll regularly work with our content team, forming strong partnerships ensuring our brand and content are consistent across all touch points.
• You'll create, consistent, concise, accessible, and action-oriented copy for our web and mobile applications.
• You'll work with product teams to better understand product features, how our customers feel, and the intended user experience.
• You'll look at the bigger picture to ensure a consistent FreeAgent voice is established and maintained throughout our products.
• You'll ensure we use tone appropriately and let our brand personality shine through.
• You'll bring clarity to complexity helping customers achieve their outcomes quickly, accurately, and without fuss.
• You’ll demonstrate empathy for our users and empower them by making things simple.
• You'll work with our Design System team to establish microcopy patterns.
• You'll create, document, and maintain guidelines and frameworks ensuring we minimise mistakes, follow best practices and adhere to regulatory constraints.

You 🙌

This is a great role for you if:

• You have at least 5+ years of experience.
• You have a track record of writing and editing content for user interfaces, ideally in a product environment
• You have a portfolio of UX-focused writing examples.
• You understand the importance of seeing the bigger picture to create the best user experience possible.
• You are confident in communicating your work to all levels of the business and are able to clearly articulate your rationale.
• You are a strong influencer, you have a level of experience and emotional intelligence that enables you to build strong relationships and work toward the best outcome for the business and our users.
• You have excellent written and verbal communication skills, and a thorough knowledge of the English language, punctuation, grammar, and spelling.
• You are able to work with an existing style guide and develop app-specific guidelines.
• You love learning and immersing yourself in a new domain and you are able to adapt your style appropriately.

As a UX writer, you will form part of a wider design department, including Product Designers, Communications Designers, and User Researchers.

Front and centre to our work, we strive tirelessly to create the very best experience for our customers. We'll encourage you to be brave, take risks and fail without fear, because we believe in the value of the journey and in learning by making. It’s fast-paced at times, but it’s always fun!

Perks 🎁

The starting salary for this role is £53,000 - £60,000 per annum depending on experience, with room to progress to £68,000 within the senior band.

We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following:

• 33 days holiday (and an extra day for each year you're with us!)
• Flexible/ Hybrid working
• Private health care
• Life assurance
• 5% matched pension contributions
• Summer 4 day weeks (giving you 7 additional days off!)
• Buy-as-you-earn share schemes
• Sabbatical leave (unpaid)
• Cycle to work scheme
• Wellness webinars
• Focused learning time and learning budgets
• Volunteering days

Our work life 👩🏽‍💻

We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams.

At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!

This is a permanent, full-time role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office for 1 day per week with the rest working either in the office or at home. Working from home is second nature to us as we have been championing remote working for 14 years.

How to Apply ✍

We hire smart, talented people (like you!) to make FreeAgent even better.

Our application process is simple: upload your CV and answer a few questions about why you want to work with us. Our selection process includes:

• A phone call with a member of our Talent Team
• A video interview
• A final interview incorporating a practical exercise and presentation

We work hard to make the process straightforward, transparent, and enjoyable.

FreeAgent is an equal opportunity employer. We strongly encourage applications from people with varied backgrounds and perspectives. All applicants are considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, age, family or parental status.

Want to find out more? Email any queries to [email protected]