Senior UX Researcher, Traveler Growth

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 135 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 18 local offices around the world. Visit our careers website to learn more.

Team mission

We are a multi-disciplinary team of Product Designers, Content Designers, and UX Researchers that are passionate about solving customer problems in an effective way. We combine empathy, our craft, and creativity to create valuable, usable, and delightful product experiences. Our work is guided by strong principles that make our experience focus on value and feel simple, trustworthy, human, and unique. We collaborate with Product, Engineering, and Data to ensure those principles are front and center in the features we develop.

You will:

• Represent a rigorous, strategic user-centered point of view, advocating for user needs with your peers in your product team and with stakeholders
• Perform generative and exploratory research to answer strategic questions about user behavior
• Plan, execute upon, and synthesize evaluative research to optimize the experience of new and existing features and/or products
• Enable and support designers in product teams to run their own evaluative research on the features and/or products they designed
• Collaborate with the product analytics team to plan and execute upon joint research programs or contribute to the design of quantitative research
• Present and socialize the findings of research to a diverse audience of designers, product managers, engineers, and executives        
• Be active in product reviews and provide constructive feedback to strengthen your peers’ decision making skills and quality of work
• Be a primary contributor with designers, researchers, product managers, and engineers in solving customer problems and improving our user experience
• Influence product decisions across all phases of the product development life cycle increasing consistency with user needs and their mental models, and following up on insights to ensure they are acted upon
• Own the long-term research strategy for your product group and collaborate closely with designers, product managers, content strategists, analysts and engineers to identify research opportunities
• Be a thought partner to your product manager, building the product strategy and roadmap together
• Mentor others conducting  research by giving constructive feedback to strengthen their decision-making and quality of work
• Collaborate with your stakeholders to facilitate alignment, create shared understanding, and communicate the rationale behind your decisions

Who you are:

• B.A/B.S or M.A./M.S. in a human behavior-related field (HCI, Cognitive Psychology, Social Science, Information Science, Anthropology or similar)
• Minimum 5+ years of experience as a UX researcher in a start-up, Small and Medium Businesses (SMBs), large company with a digital offering, or design consulting agency
• Have at least 1 year of experience in the B2C space
• A demonstrable problem-solving mindset, focusing on outcomes and not output, and applying user feedback or multivariate testing to validate hypothesis
• Complete familiarity with a variety of research methods with an emphasis on qualitative (usability testing, iterative testing, concept testing, interviews, field research) and quantitative research (surveys, A/B experiments, combining qualitative insights with analytics)
• Complete familiarity with all aspects of research execution, including study planning and design, recruiting, moderation, analysis, synthesis and reporting
• Proven track-record in leading medium research projects that demonstrate a user-centered approach and high-quality insights
• Experience working with product teams driving user research insights into product solutions
• Demonstrable ability to present research process and insights to a variety of audiences and build a product vision
• Ability to work independently and adapt research practices to meet the lean needs of a scale-up environment
• Commitment to frequent in-person interactions for building strong connections, with flexibility for remote individual work when appropriate
• Excellent English communication skills

Bonus points for:

• Experience partnering with data analysts on research projects is a plus;
• International research experience is a plus;
• Basic understanding of statistical concepts is a plus.

How we set you up for success:

• Relocation assistance with a great team to support your move to Berlin
• Invest in your development with an annual personal growth budget
• Become a part of our success with virtual stock options
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

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