What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior UX Researcher position?

The suggested salary for this position is $136,000-$191,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior UX Researcher job at Top Hat

We are looking for a Senior Researcher to join our team at Top Hat. Research helps influence the entire product and development process: generative research to assist problem discovery, benchmarking to evaluate design, and nurturing new and ongoing relationships with professors. Along the way, you’ll also have the opportunity to practice your craft by working with Product Designers, Product Managers, and Data Analysts on our growing team.

In addition to facilitating research, this role will also be foundational in establishing good research ops that enable our main business units: Top Hat’s digital courseware platform, and our content authoring offer. These products support a breadth of different users that require continual understanding. Our team values user input - Top Hat isn’t a place where you have to fight product team members to show their work to real people. The challenges you’ll get to investigate are nuanced & complex: more than 3+ million students are enrolled in courses using Top Hat at 750 of the top 1,000 higher ed institutions in North America.

You will:

Spend lots of time with professors and students: hearing from them directly about their challenges and aspirations. Recruiting appropriate participants to ensure the customer voice is always available and heard by the team. Getting team members in front of the right people alongside you.
Conduct generative research that informs product strategy: providing empathy, and evidence-based decision making that sharpens our critical thinking. The role also involves making decisions: some degree of intuition as to which problems are worth solving, and which ones aren’t. How do our choices position Top Hat in the minds of our customers?
Have a key hand in sharpening our quantitative skills: putting together appropriate goals and dashboards with PM, working with the team to pulls statistical data from testing and other methods. Making sure we know what we can learn from different sample sizes; this aspect of the role works directly with the data in apps like Google Sheets and other data tools.
Collaborate with product and product marketing: influence a team of non-researchers (designer, pm, product marketing) in answering their research questions, and in turn being supported by them in your own growth. Guide non-researchers to a set of coherent research questions from a set of vague desires or product objectives.
Usability/Accessibility: Top Hat’s student offering is WCAG Level AA and we intend to keep it there. We conduct user testing regularly on our designs, including thoughtfulness with how our products must be robust enough to support assistive technology. This is something we can help teach.
Evolve our team: work with the rest of our product organization to improve our processes and research ops. Supervise summarization and analysis of evidence and coach on the importance of the removal of bias.
Move fast: understand the time / quality tradeoffs necessary to empower research in a high-intensity product organization is very helpful. Agile doesn’t just mean “agile delivery” but also “agile planning”. The UXR team is key in helping us collect evidence to make decisions while continuing to enable teams to ship quickly.

About you:

Minimum of 4–5 years of experience working as a user researcher in a tech or education-based role (or similar role: Senior Researcher, UX Researcher, etc)
You’ve experienced the full design process: you’ve understood people, defined problems, helped teams iterate on concepts, and shipped solutions.
Your research has had an impact: The findings you’ve shared changed the mindsets and the direction (in a big or small way) a product team was headed.
You’re excited about building accessible products: you have exposure to the ideas of inclusive design and are excited to work with a team that builds interfaces that work for everyone. Familiarity with WCAG 2.1’s AA requirements is a plus.
You take initiative beyond your role: you’re excited to grow your craft beyond your day-to-day work and have examples where you’ve made this happen.

Although not required for this role, we also love to see:

- Familiarity with education: Such as a background in teaching that could give insight or empathy into teaching concerns. Familiarity with standards for academic publishing.

- Experience training teams: you’ve helped systematize the basics of user research for validation (task analysis) and discover (good interviewing techniques, good survey writing skills) with a team of well-meaning product talent

#LI-Remote

Why team members love working at Top Hat :

A noble mission that creates meaningful, fulfilling work

A team that cares deeply for customers and for each other

We’re a company of invested owners - every Top Hatter receives stock options

Professional learning and development for all role levels

An awesome and welcoming Toronto HQ, and a growing sales hub in Austin, Texas

Competitive health benefits that start on day one

A management team focused on performance, growth, engagement and connection

Our winning strategy and market potential

Innovative PTO policy with lots of time and space for self-care

Passionate customers that believe in us—and what we do

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Senior UX Researcher

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