Senior UX Researcher

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We’re looking for a Senior UX Researcher with a specific focus on international markets. As the researcher for this team, you will play a critical role in understanding the needs, preferences, and behaviors of Restaurant Owners, Staff, and Guests from diverse cultural backgrounds to help  drive  the design of exceptional user expereinces. You’ll join a diverse, multidisciplinary team of problem solvers creating with purpose; to enable restaurants with the tools they need to do what they love and thrive.

About this roll* (Responsibilities)

• You will collaborate with International Triad teams (Product, Design, Engineering, and Go-to-Market) to identify areas of confidence & risk in the roadmap and craft a plan to address them
• You will scope, plan and conduct high-value UX research throughout the product development process, from generative to evaluative, crafting multi-method approaches to inform solutions to complex problems, employing your quantitative and qualitative expertise as needed
• You will evangelize research insights & create a shared understanding of user needs (both restaurant & guest) across teams in your domain to drive user-centered strategy and decision-making
• You will design intuitive experiences across mobile and responsive web platforms - delivering easy to follow wireframes, workflows, and prototypes
• You will conduct competitive analyses and stay up to date with industry trends to inform product development decisions
• You will collaborate with the Research team to establish and promote consistent, rigorous research practices and standards; model, and advocate for those standards on your Product team and promote research excellence across the organisation

Do you have the right ingredients*? (Requirements)

• 3+ years experience in industry conducting applied research on consumer and/or B2B products in international markets.
• 3+ years experience as a researcher on an end to end product – creating strategic research vision, defining and tracking user experience goals and metrics, and driving execution on projects.
• Experience designing wireframes and prototypes for consumer and/or B2B SaaS platforms
• Fluency in one or more design tools (e.g., Figma, Sketch, InVision, Adobe CC)
• Demonstrated ability to use collaboration & influence to lead the research & design strategy for a product area and connect that to a broader product vision, including identifying & prioritizing research needs
• Demonstrated ability to use systems thinking to build out research infrastructure, defining cadences, processes and best practices
• Deep and broad research toolkit - experience with generative research, workshop facilitation, concept testing, unmoderated methods, evaluative research and measurement, with deep expertise in at least one method

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required