Senior UX Researcher (Remote)

At Earnest, we believe in a world where paying for your education takes less time than earning your degree.  Join us on our mission to empower anyone seeking higher education to reduce the total price tag of their degree, supercharge their ability to pay down student debt, and get on the right financial track fast.

A little background on Earnest: We're a remote first FinTech company with an accomplished team who believe consumer lending can be radially improved and are doing something about it. We are disrupting the trillion dollar student loan industry by redefining what it means to be creditworthy. We created a company that combines data science, streamlined design, and technology to:

• Build products that simplify the lending process
• Personalize loans to suit the needs of our customers
• Engage with our customers through more human experiences

What makes an “Earnie” culture: 

Earnest’s culture is as dynamic as the products we’re building and defining every day. We’re a fast-growing company, and that means we’re constantly integrating the new perspectives of every individual.

Earnies define our culture as:

• Earn Happy Customers
• Our success comes from anticipating their needs and providing the solutions they’re looking for.
• Better is Better
• The path to great means getting better every day. We push ourselves, and each other, to remain curious and think differently.
• PhD in Moving Fast
• Our customers are tired of long wait times and large student loan bills so we constantly seek out ways to deliver faster.  
• Passion for Challenges
• Perseverance and optimism are just the start to take on the inertia of a national trillion-dollar problem. 
• Impact is a Team Sport
• We maximize our impact when we act as one team.

Our Earnies are fun, innovative, and willing to rollup their sleeves to help their team succeed in a fast-paced environment. If this sounds like you, and you want to join us on our mission to radically disrupt a trillion dollar fintech industry, keep reading to find out how. 

We're hiring a Senior UX Researcher!

We would like to hear from people with a history of applied product research. People who have discovered, interpreted, and communicated insights from qualitative and quantitative data. Someone who understands the balance between scrappiness and rigor.

• Independently plan, execute and analyze research across all aspects of the company.
• Deliver research insights in a form that is compelling, easily understood and actionable.
• Work with design, analytics, product management, marketing and engineering to formulate and address research questions.
• Collaborate with quantitative researchers and other stakeholders to create a holistic understanding of our users and product experiences.
• You will develop a clear understanding of the motivations of our current & future clients.
• You will implement and maintain research tools to be used to inform decisions.
• You will deliver timely and concrete findings, along with prioritized recommendations.

Our Ideal Candidate Has:

• Education or practical experience in Computer Science, Human-Computer Interaction, Cognitive Science, Psychology, Sociology, Anthropology, Information Science, Statistics or related field
• 4+ years of experience in user (or market) research for a startup, tech company, or digital agency
• In-depth understanding of user-centered design principles
• Deep knowledge of a range of qualitative research methods (Methodologies may include surveys, ethnographic field research, in-depth interviews, focus groups, diary studies, lab and remote usability testing, and card sorting.)
• Basic understanding of quantitative research and statistical concepts

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits that include: 

• Health, Dental, & Vision benefits plus savings plans
• Work anywhere in the U.S. 
• Mac computers + work from home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world 
• Competitive days of annual PTO
• Annual “my day” 
• Pet insurance!
• Competitive parental leave
• Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events 

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.  

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

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