What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior UX Researcher - job at Forto

Our Company

What if... your work would empower change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that - disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of more than 550 technology and logistics experts, forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain.

Our company is headquartered in Berlin, Germany, and currently has in total 15 offices across Europe and Asia, including Copenhagen, Hamburg, Ho Chi Minh City, Singapore, Hong Kong, and Shanghai. Leading manufacturers and e-commerce brands are among the 2.500 customers using Forto’s digitally-focused offerings as part of their supply chain delivery. Among the fastest growing logistic start-ups in Europe, Forto's recent investment round (June 2021) placed the company valuation at more than $1.2 billion.

At our core, we are in love with progress and cannot cope with the standstill. We leave old paths and look for new roads. We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries. If you are looking for something extraordinary to work for - join the crew to become a part of our pioneer expedition.

Your role: Shaping the future of global trade

We’re on a mission to simplify global trade. To achieve this goal, Forto’s design team creates excellent end-to-end experiences, empowering customers to focus on what matters along their entire supply chain. Together we push the boundaries of design quality in B2B to make our product experience feel simple, transparent, trustworthy and human.

We are looking for a Senior UX Researcher to join our global research team. The right candidate is comfortable driving research initiatives within a complex industry and collaborating with a highly cross-functional group of peers and stakeholders internally and externally. In this role, the researcher will partner with Product Design, Product Management, Data Science, Operations and Engineering to gather insights into the needs and the pain points of the global supply chain ecosystem and validate the ideas and the hypothesis for tech-driven solutions.

You will

Collaborate with Product Design, Product Management, and other stakeholders within the organization to identify and prioritize research opportunities for our fulfillment platform and operational tools
Lead strategic research studies in your product area with focus on logistic operations.
Select and utilize impactful generative and evaluative research methods (qualitative and quantitative)
Provide mentorship and advise on research planning goals, questions, methods and metrics, and an overall user experience research strategy
Lead cross-functional research projects with data science/product analysts
Analyze and process research data to derive strategic and meaningful insights, as well as actionable recommendations.
Be an advocate for our users and foster a shared understanding of a user-centric approach within the organization
Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
Partner with other UX Researchers to develop best practices, research methodologies and frameworks to drive efficiency across the organization
Guide a diverse set of stakeholders through providing insight and deep domain expertise in research practices, product strategy and development

What you bring

In this role you will make recommendations to drive actions that directly impact our operation teams around the world.

5+ years of experience conducting UX research to guide product development (B2B preferable)
Highly experienced in a wider field of generative and evaluative research methods
Critical-thinking and problem-solving skills
Highly motivated to partner with peers and help increase their understanding of user experience research
Strategic-thinking and ability to consult stakeholders on research implementation and conduction
Ability to listen and show empathy, and coach others to do the same
Excellent storytelling and facilitation skills
Ability to effectively communicate research to team members and leadership across all areas of the company
Fluent in English
Beneficial, but not a requirement: fluent in Chinese or Vietnamese

Forto is an internationally growing company

At Forto we don’t just accept differences — we celebrate them, support them and cultivate them to the benefit of our employees, products and our communities. Forto is proud to be an equal opportunity workplace and is an affirmative action employer.

Company language: English
15+ offices across Europe & Asia
800+ employees
30+ nationalities represented
2500+ customers

Learn more about us

Why Us - You can look forward to

Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.
Impact: We are leading the digital transformation of a whole industry and share a high awareness for environmental issues on all levels especially supported by our management.
Team: Join a team of over 30 nationalities and different backgrounds from Tech, Logistics, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda.