Senior UX Researcher

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work: 

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

 About Product at Nitro:

The Product team at Nitro takes a human-centric approach to developing the products and services at the heart of our business, helping us realize our vision of empowering our users to work on what matters. We have an incredibly talented and diverse team that cares, with a strong culture that believes in building the right things and building them the right way.  

The Role:

We’re looking for a Senior User Researcher to join our Design team and drive the way Nitro empathizes with our user. You’ll enjoy this role if you are energized by the mission to democratize research and build a scalable, distributed research practice.  As a researcher based in the Porto office, you will be tasked with building strong relationships across Design, Product and Engineering in order to embed a user-centered, evidence-based culture.  You will also lead research activities that provide actionable insights and build empathy around user needs. 

If you’re highly collaborative and believe that solving problems for the user is the best way to build business value, then we would love to hear from you. 

What you'll be doing:

Practice:  

• Work closely with the Principal User Researcher to define, scale and mature high-quality user research practices at Nitro 

• Plan, design and lead research projects end to end, and facilitate the experience across teams

• Conduct qualitative & quantitative research to drive clarity and decision-making

• Analyse and synthesize research data into actionable findings

• Communicate results in a creative way, tailoring findings to suit the audience 

• Build confidence in your work by presenting evidence-based recommendations that guide product and design strategy  

• Work closely with the other members of the design team to leverage our collective strengths towards building the best product experience possible 

• Work collaboratively to improve our team’s processes (including recruiting participants, setting up studies, collecting data, processing results, and sharing out findings) 
• Mentor collaborators in research best practices and set the standard for quality  

Culture:    

• Advocate for a user-centered approach to problems 

• Develop research culture to socialize best practices & increase research maturity

• Act in a consultative and advisory role to design rigorous research studies and support iterative, distributed research efforts across the organization 

• Collaborate with data-scientists, product managers, designers, customer success managers, and marketers to triangulate data and uncover user experience insights 

• Lead cross-functional internal workshops 

• Evangelize research findings for durability and shared understanding of problems 

What we're looking for:

• Strong advocate for the user and for research-led product development 

• 3+ years of applied user-centered research that informed the design of products, services, or experiences 

• Expertise leveraging a variety of quantitative and qualitative research methods; demonstrated ability to know when to use which method and how to combine methods for maximum value 

• A genuinely collaborative attitude; experience working closely with cross-functional teams 

• Proactive, empathetic, self-motivated 

• Ability to identify important research objectives, plan and execute research activities 

• Demonstrated comfort with both generative and evaluative research  

• Experience analysing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration

• Desire to drive a user-centered culture across the whole organisation

• Motivated by working in a fast-paced, rapidly growing organisation

Why Nitro? 
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:  

Hybrid Work   
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. 
 
Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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