What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior UX Researcher - job at Eventbrite

THE CHALLENGE

Eventbrite serves an incredibly diverse user base across a complex product ecosystem. We are building a team of diversely skilled and experienced researchers to inform our strategies and product roadmaps via a broad range of methodological approaches and deep collaborative synthesis.

THE TEAM

Eventbrite’s Research Team is growing fast. Having proven our value, we added several new teammates in recent months with more on the way. We have research teammates at multiple locations, at multiple levels in their careers, and with multiple methodological leanings (generative, qual, quant, mixed methods, evaluative, ux, usability, etc.) Collectively, we’ll impact both company-level strategy and feature-level user experience.

THE ROLE

In this role you will lead a research track of varied studies to inform the strategy and design of Eventbrite’s Marketing Tools features for event creators. You will collaborate with different stakeholders (from product, design, engineering, etc.), to develop new tools and optimize current ones to our different creator segments. You will also collaborate with fellow researchers and cross-functional teammates as we synthesize learnings across projects, advise and supervise research work executed by others, and collaborate on Research ops and infrastructure to collectively evolve our processes, practices, and tools.

THE SKILL SET

5+ years of research experience
“Full Stack” Research Generalist - competence across a broad range of methodologies
Familiarity with marketplace product dynamics (product ecosystems of buyers and sellers)
Excellent communication, organization, and collaboration skills
Experienced in fast-paced software product development with very diverse user segments
Cares deeply about the craft of research and producing high quality deliverables
Cares equally deeply about having both strategic impact and human impact
Integrity, empathy, adaptability, and tenacity

BONUS POINTS

Active Eventbrite user with a passion for live events
Multi-lingual / Multi-cultural
Advanced degree in a social science (economics, sociology, anthropology, etc.)

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.

In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.

We care about your mental health and wellbeing

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture

We offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

Applicant Privacy Notice

Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis.

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Senior UX Researcher - Marketing Tools

THE SKILL SET

BONUS POINTS

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