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The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior UX Researcher job at Kikoff

About Kikoff

We are Kikoff, a personal finance platform designed to help consumers achieve financial wellness.

Our mission is to provide refreshingly fair, effective, and simple pathways for everyday people to meet their financial goals. We design financial products that simplify credit building with $0 fees, 0% interest, and no credit pull.

Kikoff is a Series B company and has raised over $42 million in total funding. Investors include Portage Ventures, Lightspeed Venture Partners, GGV, Coatue, Core Innovation Capital, and basketball star Stephen Curry. Kikoff was founded in 2019 and is headquartered in San Francisco, California.

About the role

As a Senior UX Researcher at Kikoff, you will be part of Kikoff’s Design team and work across multiple product initiatives to understand the financial problems our users face everyday. You will partner with Design, Product Management, Operations, Analytics, and Engineering to derive insights about our users’ problems and behaviors, communicate actionable recommendations, and shape and inspire the products that will help our users achieve financial wellness. You will think big about new product initiatives, test concepts as they’re being defined, and continuously shape products that have been rolled out.

What you’ll be doing:

Plan and conduct studies across product areas, utilizing a mixed-methods approach including in-depth interviews, concept testing, usability testing, surveys and other methods, as needed
Review, analyze, and communicate strategic insights and actionable recommendations that drive product innovation and design improvements for our users
Serve as a strategic partner to Design, Product, and other teams
Partner with our Analytics team to provide qualitative context for the quantitative insights
Evangelize your insights across the company and influence strategy and product decisions
Transform stakeholder questions into actionable research plans

What we look for in you:

4+ years of user research experience working on digital experiences, using both qualitative and quantitative methods
Experience owning the research process end-to-end from ideation to solution
Experience managing project priorities and multiple stakeholder relationships independently
Track record of influencing product decision making
Ability to communicate technical and complex information in simple terms
Low ego, curious, and a team player

What we offer:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We are backed by some of Silicon Valley’s top VCs, including GGV capital, Lightspeed Ventures, Female Founders Fund, and others. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

? Competitive pay based on experience

? Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!

? Stock options

? Access to 401k plan

? In addition to 10 annual company holidays, we offer Summer Fridays

✈️ Generous unlimited vacation policy to help you recharge

Additionally, we host regular team building events to help you get to know the Kikoff team! Our last virtual cooking event had everyone's mouth on fire, but cooled down by home-mixed cocktails.

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Senior UX Researcher

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