Senior UX Researcher

How you will make an impact:

As our second UX research hire, you'll have the opportunity to make a huge impact on both the product and the organization. Your efforts will drive product strategy and execution forward, informing our product delivery, company vision, and long-term roadmaps.

While you may execute research related to any stage of the product development lifecycle, your initial main focus will be on high impact, generative research projects to provide the strategic inputs our designers and product managers need to deliver the best possible experiences. You may also work across several product areas to start, but the longer-term goal is for you to develop deep product expertise in one to two areas and serve as an embedded researcher.

You'll also contribute to the development & management of budding research operations, thus empowering PMs & designers to more easily & effectively execute on their research needs; we expect your time will be split roughly 70/30 on research projects vs. ops support.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

You’ll get to:

• Take ownership of & drive research priorities for one to two product areas, from generative research to formative and evaluative research
• Have deep conversations with our customers, develop meaningful connections, and share your learnings with the product team to build empathy and understanding
• Keep stakeholders informed ongoing research efforts, and continuously share your findings with the broader product team
• Provide guidance for our product designers and product managers to help them understand the best practices of formative & evaluative research
• Partner & build relationships with other disciplines—Product Operations, Customer Success, Support, Marketing, Technical Writing—to drive value across the organization.
• Contribute to rolling out & managing research operations, including driving education and adoption around new initiatives (including recruiting & research panel processes and a centralized research analysis & repository tool)

We are looking for people who have:

• Exposure to a wide range of qualitative research methodologies, with a strong understanding of industry best practices
• Creativity and pragmatism in balancing rigor and scrappiness to derive meaningful, significant insights
• Exceptional written and verbal communication skills to clearly and confidently convey research findings to a variety of audiences
• Passion for learning and always improving yourself and the team around you

Bonus Points:

• Experience with mixed methods research
• Experience in a fast-paced startup environment
• Experience with marketing, email, push or SMS software
• Experience working with large-scale software platform
• Experience working with a B2B SaaS company, designing and building tools that help people be better at their jobs

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $129,500-$240,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.