Senior UX Researcher II

Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to design, deliver, and analyze online training that’s engaging and effective. Our commitment to providing an exceptional user experience drives our connection to customers, and we're seeking a highly experienced Senior UX Researcher II to lead our UX research efforts and elevate the user-centricity of our products. This pivotal role will sit within the Product Design organization, closely collaborating with product designers, product management partners, and engineers while also presenting research findings and proposals to stakeholders and executive leadership. Our ideal candidate will take a strategic and hands-on role in shaping our user experience research initiatives and approach. Your depth of expertise and insights will directly influence the development of user-centered products that drive customer satisfaction and fuel business growth. You lead by example and get excited about building new processes with a team. Navigating ambiguity is a strong suit, and you deeply value collaboration using the three-legged stool product development model. You’re passionate about enabling customers with meaningful, self-aware feature work and fostering an internal creative culture of collaboration, positivity, and growth.

What you'll do:

UX Research Leadership: 

• Lead and manage all aspects of UX research within our organization navigating ambiguity with ease, guiding research strategies that align with product goals and customer needs.
• Develop comprehensive research plans that align with project timelines and objectives. Oversee the execution of research activities, ensuring rigorous data collection and analysis.

Strategic Partnership:

• Forge a strong partnership with product management to deeply understand product objectives, user needs, and business goals
• Develop research strategies that meaningfully guide product roadmaps.

User-centered Insights

• Conduct advanced user research methods, including usability testing, interviews, surveys, and data analysis, to uncover profound user insights. Translate findings into actionable recommendations for design and development.
• Promote user-centered design principles and the importance of UX research throughout the organization. Drive awareness and adoption of research-driven decision-making.

Stakeholder Engagement:

• Present research findings, insights, and proposals to stakeholders across various levels, including executive leadership.
• Advocate for the value of UX research in shaping product direction.

Drive Awareness & Innovation:

• Keep abreast of industry trends, emerging technologies, technologies in UX research, and advancements in tooling, incorporating relevant improvements into our work to stay at the forefront of design innovation.
• Identify opportunities for innovation and create alignment among teams, find moments of delight in which we can create better user engagement.

Collaborate with the Holistic Design Team:

• Collaborate with other members of the design team in product and brand to create alignment around research and fuel meaningful, aware design problem-solving 
• Proactively help shape our processes and approach to good design built on research while fostering a culture of collaboration, feedback, and openness to bring great work to life.

What you should have:

• Bachelor's or Master's degree in Human-Computer Interaction, Cognitive Psychology, User Experience Design, or a related field.
• 8+ years of experience in UX research, with a proven track record of leading impactful research initiatives in a fast-paced, product-led SaaS environment.
• Proficiency in Figma with a strong understanding of its advanced features and collaboration capabilities
• Expertise in a broad range of UX research methodologies, including usability testing, user interviews, surveys, and data analysis.
• Demonstrated ability to translate complex research findings into actionable insights for design and product teams.
• Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership.
• Collaborative mindset and comfortable working effectively in cross-functional teams.
• Proficiency in relevant UX research tools, methodologies, and platforms.
• Exceptional analytical thinking and problem-solving skills.
• Understanding of user-centered design principles and user experience best practices
• Strategically minded individual who seeks new opportunities to make impact.
• Passionate about end-to-end customer experience holistic of brand and product
• A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
• Great team player, highly self-motivated. Ability to collaborate closely with copywriters, product designers, product managers, and engineers
• You are resilient, reliable, and optimistic

Nice to Haves:

• Previous experience leading or mentoring other UX researchers
• Knowledge of front-end development

The total pay range, inclusive of base salary, commissions and bonus, for this position is $150,200 to $225,200 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Articulate also offers a robust suite of benefits, check out the website for a full list.

About us