Senior UX Researcher

HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by service providers across the U.S. and Canada who have booked more than $9 billion in business on its platform.

Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

We’re looking for an experienced UX researcher who is passionate about being the voice of our users, and is excited to play a large role in informing design decisions, product strategies, and identifying new opportunities through both qualitative and quantitative research. We believe that research findings are most powerful when they break the boundaries of written reports, and are actively applied and used by product teams. Researchers partner with product managers, designers, engineers, marketers and customer success professionals to better understand the needs and challenges of HoneyBook users both on and off the platform.  Our researchers improve the product experience for not only our members, but for their clients as well.

Our research team is close-knit, collaborative, and supportive. We each bring unique strengths and interests to the group, and encourage each other to grow in our craft every day.

Here are a few of the things you will do:

• Complete ownership of research projects You'll manage everything from recruitment, producing test materials, setting up test environments, analyzing data, and delivering findings with finesse
• Put your analytical skills on display You will bring your data to life so you can best represent our members' needs to the wider team
• Get the team excited about your findings You'll report and present your research processes, findings, and actionable design implications for various audiences in ways that are engaging and relevant
• Play a role in supporting our UX Research team at large You'll actively contribute to UX research processes, documentation, and repositories; help maintain and promote the participant database 
• Lead user research initiatives Understand users attitudes & behaviors, and identify their problems with a capability to uncover unspoken user needs - we're all about making an impact quickly and often
• Work alongside our world-class team You'll collaborate with design, product, marketing, analytics, support and customer success teams to influence product design and innovation

Here is what we’re looking for in a candidate: 

• A deep understanding of research methods, when to use them, and how to apply them. This may include, but is not limited to usability testing, user interviews, surveys, card sorts, tree testing, journey mapping and competitor analysis
• Experience in synthesizing and communicating findings to cross-functional teams operating in a fast-paced environment
• The ability to clearly define and passionately advocate for HoneyBook members’ needs and translate user insights into actionable product recommendations
• Knowledge of product creation cycle and design process; as well as experience collaborating with Design and Product teams
• A passion for learning and evangelizing new methods to team members
• Problem-solving skills and proven experience in synthesizing and communicating findings to cross-functional teams

Here is what is needed:

• Strong written, visual and verbal storytelling and communication skills that allow you to illustrate and share study plans, findings and insights creatively and persuasively
• A portfolio of work samples showing how you have executed qualitative and quantitative user research methods, and demonstrating the impact of your research on the customer or user experience
• The ability to think strategically and solve problems 
• The flexibility to meet remotely with teammates and customers in different time zones, and occasionally travel to meet them in person
• Between 3 and 5 years of hands-on experience in conducting qualitative and quantitative end-to-end UX research projects
• University degree in interaction design, psychology, human factors or a related subject area is a plus

The good stuff:

• Mission driven: You'll be joining more than just another startup—our members are at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Compensation: We offer a competitive salary + meaningful equity based on merit and market.
  
  • The base salary offered for this role and level of experience will begin at $95,000 and up to $135,000. Full-time employees are also eligible for a meaningful equity package and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.

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HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process.