Senior UX Researcher

The Opportunity

Our Design team is growing and we're looking for a passionate Senior UX Researcher to join us in our mission to help people get their best sleep. In this role, you will execute mixed-method research projects that support our cross-functional digital and physical product, marketing and content teams. This role will focus on improving and expanding on our adult sleep service and products. The products are primarily digital and delivered through our physical product and content experiences.  This role will report to the Director of Research. This person must be based in the United States or Canada. Hatch is based out of California, so this role would be asked to be available during PST/PDT hours.

• Reporting to the Director of Research, you will be responsible for carrying out a range of research initiatives and infusing research best practices into the product, content, and marketing teams.
• Lead research projects and initiatives on the research roadmap, notably supporting directional research to support concept iteration. 
• Design, conduct, and present research across key areas within cross-functional product, marketing and content teams, using the appropriate methods such as surveys, concept testing, usability testing, and in-depth interviews.
• Collaborate with data science and product analysts to pair qualitative context with quantitative insights.
• Manage research tools, participant engagement and processes.
• Synthesize and present research insights and recommendations across the company. Cultivate and improve a culture of research throughout Hatch.
• Projects you may work on
• Research to test the usability of beta features and products in preparation for launch.
• Research to test directional concepts and prototypes to inform the featureset of our mobile app. 
• Research to generate new concepts to inform the audio content needs of babies and new parents.
• Research on the needs of partner sleep to help to inform future strategy and offerings.

Skills And Experience

• Passion for compelling user experiences and curiosity for people
• 5+ years of UX research experience, with a strong portfolio showcasing both qualitative and quantitative methods.
• Experience developing rigorous and bespoke methodologies for informing mobile app and digital experience
• The ability to work with a great degree of autonomy; comfort prioritizing across multiple teams
• Expertise in survey design and analysis.
• Extremely detail-oriented and organized.
• Excellent interview moderation, facilitation, writing and communication skills
• Strong storytelling skills and ability to build context about people, culture, market around your ideas
• Experience to generate ideas and communicate your thinking beyond a verbal/ written medium
• Brand or trend research experience a plus
• Health or wellness experience a plus
• Empathy and intuition for the intimacy of sleep and the modern home

What You'll Do

Within 3 Months:

• Build a solid understanding of our customer, our product ecosystem, and the science of sleep.
• Form strong collaborative relationships across the design team and cross-functional product, content and marketing teams
• Begin designing and implementing ongoing UX usability testing, value proposition testing, and other directional research alongside designers and PMs to drive iterative design.

Within 6 Months:

•  See your insights come to life as we constantly improve and update our offering
• Develop a toolkit of mixed-methods approach test prototypes at varying levels of fidelity for user testing throughout the product development process.
• Build an inclusive participant panel and manage their participation and engagement in partnership with the Design Ops Manager.

After 1 Year:

• Apply your learnings to carry through the voice of the customer to develop and launch a new to the world product.
• Collaborate across product, marketing and content teams to launch and test new features, products, and experiences.
• Actively contribute to infusing curiosity, research mindset and creativity into our team culture.

Who You Are

• Strategic and business minded— You see connections across projects and programs, you’re quick to filter the learnings that do and don’t have business impact. You have a strong product sense for what will drive revenue and value.
• Entrepreneurial— You see opportunities others don’t and are driven to make them real. You are a self starter and balance visionary thinking with proven business results. You’re comfortable taking risks and have confidence in your process to support the risk.
• Collaborative—This is a highly cross functional role. Success for this role will be measured on how well the final solution delivers on the original intent; ownership of the execution with be shared with experts in the content and digital product / UX teams
• Humble and relationship oriented— You believe in building up those around you and you know the end result is better when it builds on the work of many. You know how to establish and nurture relationships with all types of people.
• Process oriented— You‘re always looking to improve the way you and the team work. You know how to flex your toolkit when needed, but prefer to establish a predictable and repeatable process.
• Passionate— You care deeply about supporting sleep wellness as an ally in rest to our customers
• Organized and a clear communicator—You are skilled at structured and complete communication, and you are comfortable articulating what needs to be done when things are ambiguous.

Why You Will Love Working at Hatch

• We are certified as A Great Place to Work! 96% of our employees have reported that Hatch is a great place to work.
• We have an amazing leadership team that truly values its employees and lives our company values each and every day.
• We delight our customers with something everyone needs; a good night’s sleep!
• Our team is collaborative, fun, and brilliant!
• You have an opportunity to make a large impact in people’s lives
• We are backed by world class investors including True Ventures and have strong revenue growth.
• We take let you take care of what you need by offering a flexible/remote work environment
• We also take care of you through our comprehensive compensation package and many other perks and benefits including:
• 100% paid medical, dental, and vision for employees and 80% for dependents
• Meaningful equity
• 401(k) match with no vesting schedule
• Remote office allowance
• Monthly Internet reimbursement allowance
• 16 weeks paid parental leave for those important moments in life
• Friends and Family discount