Senior UX Researcher

At GetYourGuide, we are on a mission to change the way people travel by giving them access to incredible experiences wherever they are. Visiting the Colosseum underground, seeing the Vatican Museums, or taking a delicious street food tour of Rome - people value experiences that connect them with their destination’s history and culture, creating memories that last a lifetime. We come to work everyday because we are passionate about our mission and design is a critical part of it.

The role

As a Senior UX researcher, you will have a significant impact on our business as you will lead research efforts for an entire product group, through great prioritization and enablement of others. You’ll work directly with product, UX and group leadership and help us make a great impact in travelers’ lives.

About the GYG UX Team

We are a multi-disciplinary team of Product Designers, Content Designers, and UX Researchers that are passionate about solving customer problems in an effective and delightful way. We combine empathy, our craft, and creativity to create valuable, usable, and delightful product experiences.

Our work is guided by strong principles that make our experience focus on value and feel simple, trustworthy, human, and unique. We collaborate with Product, Engineering, and Data to ensure those principles are front and center in the features we develop.

What you’ll do:

• You will perform generative and exploratory research to answer strategic questions about user behavior.
• You will plan, execute upon, and synthesize evaluative research to optimize the experience of new and existing features and/or products.
• You will enable and support designers in product teams to run their own evaluative research on the features and/or products they designed.
• You will closely collaborate with the Product Analytics team to plan and execute upon joint research programs or contribute to the design of quantitative research.
• You will present and socialize the findings of research to a diverse audience of Designers, Product Managers, Engineers, and Executives.
• You will influence product decisions across all phases of the product development life cycle increasing their consistency with user needs and their mental models, and follow up on insights to ensure they are acted upon.
• You will own the long-term research strategy for your product group and collaborate closely with designers, product managers, content strategists, analysts and engineers to identify research opportunities.
• You’ll be a thought partner to your Product Manager, building the product strategy and roadmap together.
• You will mentor other user researchers by giving constructive feedback to strengthen their decision-making and quality of work.
• You will collaborate with your stakeholders to facilitate alignment, create shared understanding, and communicate the rationale behind your decisions.

What you should bring:

• B.A/B.S or M.A./M.S. in a human behavior related field (HCI, Cognitive Psychology, Social Science, Information Science, Anthropology or similar);
• Minimum 5+ years of experience as a UX researcher in a start-up, Small and Medium Businesses (SMBs), large company with a digital offering, or design consulting agency;
• Experience working with product teams driving user research insights into product solutions;
• Familiarity with a variety of research methods with an emphasis on qualitative (usability testing, iterative testing, concept testing, interviews, field research) and quantitative research (surveys, A/B experiments, combining qualitative insights with analytics);
• Familiarity with all aspects of research execution, including study planning and design, recruiting, moderation, analysis, synthesis and reporting;
• Ability to work independently and adapt research practices to meet the lean needs of a start-up environment;
• Excellent English communication skills.

Nice to have:

• Experience partnering with data analysts on research projects is a plus;
• International research experience is a plus;
• Basic understanding of statistical concepts is a plus.

What we offer:

• Relocation assistance with a great team to support your move to Berlin
• GetYourGuide Stock options;
• Private pension scheme;
• Annual external training budget;
• Discounted UrbanSports membership;
• Discounted monthly passes for public transportation;
• Discounted GetYourGuide activities;
• Discounted German classes.

Are you interested in sharing our values and adding to our culture? We are already looking forward to hearing from you. If you have any further questions please do not hesitate to contact us via [email protected].

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

In the meantime, you can check our blog to see what happens behind the scenes at GetYourGuide and check out our Techradar for an insight into the stack we use to turn our customers’ travel dreams into reality.