Senior UX Researcher

This is a truly exciting time to join Flo. We’re just beginning our journey to become a world-class design team, and there’s lots to get stuck into! With new design leadership in place, we’re building the foundations for our future, including: 

• establishing better ways of working within our product teams
• setting the standards for content, design and research at Flo
• improving user experience with more accessible and actionable insights

We’re looking for people keen to take on the challenge of building the future in the context of a hyper-growth start-up.

Who you are

• You’re an experienced researcher who can work independently on focused projects – both on tactical research and larger foundational initiatives. 
• You’re an advocate who influences others on the power of research, and uses a problem-solving approach to help teams identify their research needs.
• You present research findings in a clear, compelling way, to help inform design decisions.

What you’ll be doing

At Flo, each day is different, but you can expect to:

• Help product managers define their product vision, initiatives and roadmap
• Help product teams define their research objectives, create research plans, and implement ethical, inclusive research
• Identify opportunities for discovery work or foundational research projects
• Define recruitment criteria and recruit research participants 
• Carry out tactical research (eg usability testing) and strategic research (eg diary studies) in a safe, controlled environment
• Share research findings in an unbiased, yet compelling, way
• Recommend templates or tools to help standardise and accelerate our research delivery and reporting
• Advocate for research beyond the team, driving engagement and understanding of different research methods
• Get involved with research team initiatives, such as document repository work 

What we’re looking for

You’ll impress us with your:

• Flexible approach to research in fast-paced product environments
• Communication skills – with the ability to influence others and advocate for research at all levels
• Ability to adapt, as you may be working across multiple product teams

Your experience

You’ll have several years experience in research – preferably in a fast-paced, commercial mobile app environment.  Experience of working with distributed teams is also great, but not essential. 

Why work at Flo?

• You'll help improve the lives of millions of users worldwide, empowering them to take control of their health
• You’ll enjoy a fast-paced but fun-filled environment
• You'll be surrounded by a talented team who'll help you learn and grow