What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior UX Researcher position?

The suggested salary for this position is $145,000-$162,000

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior UX Researcher job at Fanatics

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

As a Senior UX Researcher on the Fanatics Collectibles team, you will work in partnership with product managers, designers, engineers, and other researchers and data scientists to deliver insights that will shape the future of the collectibles hobby for one of the world’s most-loved brands. In order to be successful in this role, you should:

-Know how to conduct results-oriented user experience research and understand when to incorporate both qualitative and quantitative methods.

-Be self-directed in creating projects and initiatives to uncover what makes the collector tick, what they want and need, and how to shape the best short-term and long-term experiences for them.

-Work well with other senior creatives, product owners, and engineers, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project.

-Be comfortable and confident presenting your findings and their business impact to senior leadership across the organization.

-Be curious and forward-thinking for where technology and creativity are headed and bring fresh ideas to the table

-Be prepared to find the best answer and best outcome for the user–whatever it takes.

Responsibilities:

Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
Conduct remote, on-site, and in-field user research studies with Fanatics Collectibles customers, individual collectors, hobby shop owners, distributors, and other partners and participants in the Fanatics Collectibles ecosystem
Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive business goals
Promote proven research methodologies across the company and help shape universal research documentation for the entire organization
Manage third-party research vendors (e.g., research agencies, moderators) as needed
Many, many more initiatives from the world of Human-Centered Design to get to the heart of what our users want and need and how we can bring it to them!

Qualificatiuons:

5+ years of experience with an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in ecommerce, web, POS, and app design
Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
Experience leading research at different parts of the product development process, from discovery to delivery
Be an engaging storyteller and clear communicator, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
Ambitious, meticulous, and able to balance multiple projects at a time
Familiarity with SQL, survey design, remote testing tools, or experiment design a plu

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.For additionalinformation on how we collect and use personal information in connectionwith your job application, review our Candidate Privacy Policy-CA

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Senior UX Researcher

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