(Senior) UX Researcher (EMEA)

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs. 

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.

Reporting to our Product Research Lead, we’re looking for a passionate and motivated UX Researcher able to oversee the voice of the user across various product teams. You will lead strategic research end to end as well as enable and support those running tactical research within those teams.

You will:

• Design and execute discovery research projects using both quantitative and qualitative practices, and convert the findings into actionable insights that make our product experiences measurably better.

• Partner with analytics to make sure you tell holistic customer stories that help us make the best decisions.

• Collaborate with product, experience design and engineering leads to identify and ensure strategic priorities are well-defined as well as set up to achieve a high impact.

• Support and enable your product teams in doing the necessary tactical and exploratory research.

• Work on research deliverables that can be shared across the organization: user personas, empathy maps, customer mapping, allowing our team to build a product strategy that is aligned with the voice of our user.

• Communicate results and illustrate suggestions in compelling and creative ways to a broad and diverse audience including executive stakeholders, and across organizational boundaries.