Senior UX Researcher

Are you a seasoned UX researcher, with unending curiosity and rigor? Are you passionate about putting the customer at the heart of product development and innovation? Do you believe UX research is all about helping colleagues to make more informed decisions? Join Dashlane as a Senior UX Researcher and take part in a mission to create beautiful and usable software with global impact. 

About the Role

As a Senior UX Researcher, you bring a wealth of experience on how to foster a culture and practice of evidence and knowledge. You thrive in interdisciplinary teams, and believe in a model where everyone in the company is empowered to do research. You are equally comfortable conducting generative, strategic research and supporting colleagues testing propositions, hypotheses and designs. You are a curious and rigorous practitioner of research, and know how to translate your experience into mentoring and supporting others in their research journey.

Location

You will be based in Lisbon, with English as your working language. We offer a hybrid work arrangement, with Tuesday being the company day, where we all collaborate in the office and have a company-sponsored meal, a department day for team bonding (will be Thursday for your department), and a third day of your choice. We offer relocation support (national and international).

At Dashlane you will:

• Design and conduct research initiatives that help develop and define human/business needs into a coherent set of insights that inform and influence our product and UX strategies
• Uncover deep and relevant insights, and ensure these are translated into actionable outcomes that affect our product design, whether through relevant recommendations or through leading ideation sessions
• Support and mentor colleagues across disciplines through guidance, mentoring, facilitation and the effective management of the knowledge of our customers 
• Participate in the development of a scalable, democratized research function, developing and maintaining processes, tools and documentation.

Requirements:

• 5+ years of experience with both qualitative and quantitative research methods
• 2+ years of experience leading, designing, and conducting research activities in a product development context
• At least 1 year experience conducting research on a B2B product, ideally in a scale-up business
• Fluent in English

We're Also Looking For:

• Experience with ResearchOps practices including knowledge management, participant recruitment and panel management
• Experience conducting product research in both B2C and B2B contexts
• Experience with concept testing and the application of research methods in product discovery
• Experience mentoring or advising others, including juniors and non-research practitioners, in research methods
• Ability to effectively communicate research insights to product teams and executive leaders
• Strong collaboration and facilitation skills
• Bonus if you have knowledge or awareness of the cybersecurity space