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Course Hero

Senior UX Researcher

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Course Hero seeks to be one of the most customer-centric companies in the world. To help us achieve this ambition, our Research and Design team is looking for a Senior User Researcher to help us understand our users and generate actionable insights, to ground our current products and inform the future. You are a hands-on researcher with deep knowledge of human need, motivation, and behavior,  solid skills to work collaboratively across teams, and a proven track record of success in driving user insights into improved user experience. In this role, you will tackle some of the most challenging and critical questions about our student users in their onboarding processes and about making our learning content and tools universally accessible for them.

Here are some ways you’ll make an impact:

  • Work closely with Product Managers, Designers, Marketers, Data Scientists, Engineers and more, to understand our users and define how our products & services can best meet their needs and solve their problems.
  • Help define and prioritize the user problems we need to solve, as well as ideate and evaluate the solutions by which we solve them.
  • Synthesize user insights across functions, including research community, Customer Support team, research vendors.
  • Leverage qualitative and quantitative data to build and optimize user experiences that meet both user, business and technological needs.
  • Demonstrate outstanding verbal and written communication skills, including the ability to develop and deliver concise and impactful analyses and presentations.

Are you our Senior UX Researcher?

  • Have a BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Education, Computer Science, Anthropology, Communications, Design, Information Science, Sociology, or equivalent practical experience
  • Have 5+ years of professional experience conducting user research for products across web, mobile web and mobile apps. Demonstrate successes of driving measurable business results and customer values through rigorous user insights.
  • Transform ambiguous business opportunities and challenges into actionable user research questions, and love to use insights to help identify areas with great potentials for impact.
  • Deliver user insights timely during product design and development process, both for unlocking new growth opportunities and for optimizing existing onboarding funnels
  • Have a full range of qualitative research methods, including selecting the most efficient process and methods for a specific product or business situation. Modify and refine existing methods to solve real user problems.
  • Communicate neutrally, empathically and comfortably with a broad audience including end users, team members, and executives. 

Bonus Points:

  • Have a Master or a Ph.D. degree in a related field to UX research
  • Have research experience in user acquisition, onboarding funnels, engagements, churns, monetization, etc.
  • Operate autonomously in a fluid, fast paced environment
  • Demonstrate specific skills in survey design, experiment design, competitive benchmarking, trend analysis, log analysis, data analysis, data visualization, etc.
  • Able to sketch ideas and facilitate design workshops

Equal ​Employment Opportunity Statement ​(EEO)

We are an equal opportunity employer and value diversity and ​inclusion within our company.​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

About Us:

Course Hero is on a mission to help students graduate, confident and prepared. The online learning platform offers over 60 million course-specific study resources created by and for students and educators, as well as 24/7 tutor help. More than 65,000 verified college educators use Course Hero to collaborate with other faculty and share resources to hone new strategies for instruction. Everyday, students, educators and tutors help more than 20 million students make every study hour count.

We have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!

We are not the only ones that think we’re onto something big. Course Hero has been recognized as one of the 2021 Top 100 Best Places to Work in the Bay AreaTop 50 Best Paying Companies in the Bay AreaTop 100 Most Transparent Companies, and in the Top 50 Most Transformational Companies in Education Technology. Read up on some of our recent news coverage, blog, and learn more about us to see what it is like to work with our team.

Join us on our mission!

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Course Hero
Instant access to millions of Study Resources, Course Notes, Test Prep, 24/7 Homework Help, Tutors, and more. Learn, teach, and study with Course Hero. Get unstuck.
Website
Industry
Crowdsourcing, E-Learning
Founded
2006
Size
251-1000 employees

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