Senior UX Researcher - Couriers (They/she/he)

• Partner with cross-functional peers (including Product Management, Design, UX Writing, Data Science, Ops) to identify, prioritize, plan and execute efficient research strategies and methodologies for high-impact studies.
• Lead end-to-end research initiatives across mobile and web products to help better understand users expectations, needs and motivations 
• Define, plan and conduct exploratory as well as evaluative user research while supporting and mentoring less experienced peers.
• Apply rigorous analysis, synthesizing mixed methods into well-founded conclusions and recommendations.
• Deliver compelling and timely insights, both written and verbal, to key partners and stakeholders.

You have:

• You have extensive experience (5+ years) in a Research role within a product-focussed environment, with significant expertise in exploratory qualitative research.
• You are familiar with quantitative methods, metrics and A/B tests, and are able to synthesize quantitative data with qualitative user research. 
• You are a highly motivated individual with strong interpersonal skills that enjoys collaborative work in a dynamic environment.
• You’re creative and eager to learn and apply new methodologies in order to get to the heart of the problem even if that methodology is not your cup of tea.
• You excel at storytelling and have excellent spoken and written English. Spanish, French, Russian, Polish or Romanian are a nice plus.
• A degree in Behavioural Economics, Social Science, Human-Computer Interaction, Service Design or related fields is an advantage.