What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior UX Researcher - Couriers (They/she/he) position?

The suggested salary for this position is $184,100-$225,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior UX Researcher - job at Glovo

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

Glovo is looking for a Senior UX Researcher to join it’s Courier team. You will be part of a small and constantly evolving UX team, where together with Product Design, UX Writing, Data, Product Development and Ops, all collaborating in one organization; you’ll be able to help create meaningful features for thousands of couriers across the globe, empowering them to deliver more efficiently and making Glovo a viable source of income.

As a Sr UX Researcher at Courier you will ensure multiple product teams make data-informed and empathic decisions by building a deep understanding of our couriers’ needs, turning qualitative and quantitative user research into actionable insights and artifacts which will help shape the future of our product. You will also work on identifying opportunities to elevate the value of UXR across the team and org.

Be a part of a team where you will:

Partner with cross-functional peers (including Product Management, Design, UX Writing, Data Science, Ops) to identify, prioritize, plan and execute efficient research strategies and methodologies for high-impact studies.
Lead end-to-end research initiatives across mobile and web products to help better understand users expectations, needs and motivations
Define, plan and conduct exploratory as well as evaluative user research while supporting and mentoring less experienced peers.
Apply rigorous analysis, synthesizing mixed methods into well-founded conclusions and recommendations.
Deliver compelling and timely insights, both written and verbal, to key partners and stakeholders.

You have:

You have extensive experience (5+ years) in a Research role within a product-focussed environment, with significant expertise in exploratory qualitative research.
You are familiar with quantitative methods, metrics and A/B tests, and are able to synthesize quantitative data with qualitative user research.
You are a highly motivated individual with strong interpersonal skills that enjoys collaborative work in a dynamic environment.
You’re creative and eager to learn and apply new methodologies in order to get to the heart of the problem even if that methodology is not your cup of tea.
You excel at storytelling and have excellent spoken and written English. Spanish, French, Russian, Polish or Romanian are a nice plus.
A degree in Behavioural Economics, Social Science, Human-Computer Interaction, Service Design or related fields is an advantage.

Experience our Glovo Life benefits:

Enticing Phantom Shares plan
Attractive Relocation package (if applicable ;))
Comprehensive Private Health Insurance
Cobee discounts on kindergarten, transportation, and food
Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
Discounted Gym memberships
Flexible working environment

What you’ll find when working at Glovo:

Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

_{Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia.}

_{For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/}

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Senior UX Researcher - Couriers (They/she/he)