Senior UX Researcher - Client Experience - Remote (US), Hybrid, or office based

We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to college and corporate training.

In June 2022, we announced our $220m Series D raise, making Multiverse a mission-driven unicorn. This funding will help us to accelerate our growth in the US, where we’re committed to tackling the toughest challenges facing those who seek jobs - and those who provide them.

In our first year in the US, we launched over 20 apprentice cohorts at some of the best companies in America, including the likes of American Express, Citizens Bank and Visa. Globally, we work with over 500 clients and we’ve been recognized as one of the fastest-growing businesses in Europe.

Join us on our journey to democratizing access to the best careers and learning opportunities.

Requirements

Your mission!

Our product vision is to build an infrastructure for apprenticeships worldwide and for our users we want to provide a single platform experience. With this in mind, you will help drive a user-driven product roadmap, providing valuable insight into complex problems across our products.

You will be working closely with Product Managers, Product Designers, Engineers and our stakeholders to deliver on our quarterly OKR’s (Objectives and Key Results).

Specifically, you will...

• Lead on designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting.
• Modelling insights gained from user research into formats to enhance organisational understanding of our users – such as personas and user journey maps.
• Work closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy.
• Help to create a regular cadence of user research by ensuring we have a pool of participants and a standard methodology.
• Promote user-centred design principles and best practice across the organisation.
• Work closely with our senior user experience researcher to create a research repository.
• Create research artefacts and communicate these to the rest of Multiverse.
• Be an advocate for our users within Multiverse.

About you:

• Experience managing, executing and analysing usability test sessions or focus group sessions.
• Experience creating a research repository.
• Excellent presentation skills for delivering insights in various formats.
• Experience with successfully influencing senior stakeholders.
• Understanding of user interface/user interaction design principles.
• Excellent communication skills for cross-functional collaboration.
• Experience of analysing both quantitative and/or qualitative research methods.
• Experience of working in an agile development environment.

Benefits

• 23 days PTO, plus 1 life event and 1 volunteer day
• 4 additional company-wide days off to focus on your wellbeing
• Comprehensive insurance plans and 401(k) starting on your first day
• Hybrid or fully remote working, depending on the role. Talk to us to find out more!
• Ownership in the business through equity options
• Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
• Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in, and be part of the foundational team on the ground in the US
• Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Multiverse requires all employees to be fully vaccinated against COVID-19. We will consider requests for reasonable accommodation based on disability and/or religious beliefs on an individualized basis.