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Tripadvisor’s Research team seeks an experienced UX researcher to work directly on projects that impact the company’s key B2C marketing and product initiatives. Research projects range from exploratory to evaluative, from surveys to usability testing.
The responsibilities for this position are primarily split across: 1) Supporting UX Research initiatives across Tripadvisor B2C products; 2) Leading independent research for Tripadvisor B2C; 3) Manage B2C Product Benchmarking studies; 4) Administrative support (e.g. managing relationships with outside vendors, programming surveys, and owning research databases and archives).
The right candidate will be experienced in qualitative methods such as in-depth interviewing and usability testing, experienced with designing surveys and basic survey analysis, passionate about research and travel, comfortable in a fast moving organization, and excited to collaborate.
Specific responsibilities include:
Identify and optimize key opportunities to develop user insights and influence customer behavior to drive towards Tripadvisor’s goals
Define research strategy and manage projects across a variety of methodologies
Design from scratch and conduct qualitative studies (usability studies, click-tests etc.), analyze data, and share findings
Create and field surveys, analyze responses, and report findings
Maintain ongoing research initiatives including projects with external research vendors
Communicate research findings internally in clear and compelling ways
Work cross-functionally with design, marketing, and product management leadership
Minimum BA/BS degree in psychology, communication, statistics or other related field
Advanced degree in HCI or other behavioral or social sciences a plus
5+ years of professional applied research experience
Extensive experience with qualitative research methods
Understanding of quantitative research methods (e.g. surveying) and basic statistics
Experience working with social media and/or social network sites a plus
Detail oriented and able to manage multiple projects simultaneously
Ability to present clear results
Ability to ask, and answer, meaningful and impactful questions