Senior User Researcher (x/f/m)

We are Doctolib! We make access to healthcare fast and equal for everyone. If you are eager to change the way humans access healthcare and have a true impact on their lives: please keep reading.

As we are growing our 55+ design team, we are looking for a Senior User Researcher that will lead B2B user research projects and ultimately help elevate the user research practice at Doctolib. 

You´ll be part of a multidisciplinary team that is located in Berlin, Milan and Paris working with Product Designers, Brand Designers, UX Writers, User Researchers and Design Ops. You will join a mission-driven, ambitious and talented design team. The team is defined by their values: acceptance, authenticity, and openness.

Our design community is alive and well. Check out more on our Medium Design page here!

What you will do

• Partaking in the better understanding of Doctolib’s customers: from patients to health professionals, and including medical secretaries.
• On a daily basis, you will be in charge of leading research projects for the product, marketing, and strategy teams
• Be part of a growing team and work hand-in-hand with our direct and indirect stakeholders in Germany.
• You will be in charge of testing prototypes both before and after the development (Methodology, recruitment, tests, insight collection and analysis, reporting) to make sure the solutions that have been designed answer correctly the problem we identified.

Your skills

• Minimum 4 years of experience in User Research
• You are a fluent speaker of English AND German to be able to conduct interviews in both languages. 
• You have experience in conducting user research projects end to end both before and after the development (Methodology, recruitment, tests, insight collection and analysis, reporting).
• Empathy is not just a buzzword for you but part of your DNA
• You are a strong team spirit and a dedicated team player
• When it comes to research, you represent a true evangelist

Now, it would be fantastic if:

• You can adapt quickly to change and embrace it in the fast phase and agile environment 
• You can build trustworthy rapport with your partners and stakeholders.
• You know how to plan, analyze, synthesize, formulate and present your work in a clear and convincing way.

What we offer

• Perks and benefits include a public transport ticket, corporate iPhone, subsidized Urban Sports Club membership, lunch vouchers and more)
• Company pension scheme
• Equity Plan
• 28 days of leave + 1 additional day for each year of service (up to. 30 days)
• A detailed and structured onboarding as part of our Doctolib Academy
• Comprehensive learning opportunities such as our Doctolib e-learning programme, Learning Days and other training (e.g. soft skill training, product training and more)
• Team-events and an annual company-offsite

About the remote policy at Doctolib

As of October 2021, we provide 3 working modes:

• Remote: you work remotely and meet your team at the office once a month
• Hybrid: you work remotely 2 to 3 days per week and from the office on the other days.
• Office-based: you work from the office.

At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission!