Senior User Researcher

We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including Airbnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.

We’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk is an innovator. We have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in! If you’re ready to take off with us, keep reading!

We’re looking for an experienced User Researcher to join our Product Research team. You will set a high bar when it comes to autonomously conduct research, whilst also being a keen champion of the discipline across your stakeholders.

At TravelPerk, Product Research underpins our design process end-to-end. You'll be working side-by-side with fellow Researchers, Designers, Product Managers, Content Designers, and Localization Specialists to shape the future of business travel. You’ll be comfortable designing and undertaking methodologically robust investigations, as well as disseminating actionable insights to help bring the voice of our customers to the core of our platform.

This role can be based in London or Barcelona!

Why you’ll love our team

• We are a team of 30 talented Product Designers, Content Designers and Researchers. We like to think of ourselves as high-achievers, goal-oriented, and eager to learn and grow. We foster efficiency through autonomy and creativity through collaboration.
• Working in the Product Design team will ensure high-quality design, strategic impact on the product and next-level GIFs 😎
• In the Product Design team, you will find a strong culture of ownership, impact-over-effort and lending support to each other, there are no egos and transparency is highly valued.
• We are a heterogeneous team with multiple nationalities and backgrounds, pushing for getting better, having fun and always asking why (of course).

Wanna know more? You can always find us at travelperk.design

What you will do

• Gather impactful user insights and spread them efficiently across the organisation to improve our product and solve users' pains.
• Hold a key role in scaling and shaping the research function in the company
• Champion the use of research to inform and drive product direction
• Mentor and support fellow researchers
• Grow the value of research through thought leadership and relationship building
• Work closely with Tribe Leads, Senior PMs, and Product Designers
• Develop and innovate on our mixed-methods user research practice with a strong ability to analyse and interpret qualitative data and quantitative data
• Serve as a partner for a growing design practice centre, advising your colleagues on methodologies and best practices in implementing their own evaluative research
• Train and support the design team on research tasks and deliverables
• Define and facilitate design thinking workshops to foster cross-functional collaboration, action your research, and inform experiences that reflect a clearly defined problem

Example responsibilities:

• Effectively lead multiple strategic research projects and contribute to shaping a compelling vision for the domain.
• Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations
• Train designers to be efficient researchers validating their deliverables
• Facilitate and run workshop sessions to address key issues within the product
• Work with account managers to contact and schedule research sessions with relevant profiles based on the needs of the product team
• Set up scalable feedback loops where ideas can be quickly tested and validated, allowing rapid iterations before going to market
• Get “out of the building” and find creative ways of getting our products and prototypes into the hands of business travellers

Competencies/Requirements:

• 5 years+ working as a user experience researcher on digital products
• Expertise in conducting end-to-end user research studies; planning, recruitment, execution, analysis, and delivery.
• Excellent level of spoken and written English
• An ability to develop strong partnerships with PMs and Designers – to positively challenge assumptions, unpick ambiguous contexts and define problems to solve
• Expertise in a wide variety of research methodologies and an ability to apply them to problems of different sizes and scopes.
• Can communicate research findings in creative and impactful ways. Effective verbal and written communication style distilling complex multi-method research reports into understandable, compelling, and actionable insights
• Deep understanding of business requirements and how these relate to users’ needs
• Guide product decisions through authoritative suggestions
• Understand behavioural patterns across different devices and contexts and use these findings to improve our products

Nice to haves

• Psychology or social sciences background
• UX Design background
• SaaS experience
• Fintech background (Familiarity with financial products, services and industry regulations)

Our Benefits

• Competitive compensation, including equity in the company;
• Generous vacation days so you can rest and recharge;
• Health perks such as private healthcare or gym allowance, depending on location;
• "Flexible compensation plan" to help you diversify and increase the net salary;
• Unforgettable TravelPerk events, including travel to one of our hubs;
• A mental health support tool for your well-being;
• Exponential growth opportunities

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona OR London hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

Please submit your resume in English if you choose to apply. Remember to submit an updated resume.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.