Senior User Researcher

Our global Design team has deep expertise in User Experience Research, Product Design and Brand Design. We are building additional capabilities in areas including industrial design, motion design, data visualisation, UX writing and design operations. 

Most Product Designers and Researchers work in co-located cross-functional teams, across all our offices in Berlin, Warsaw, Cologne, Copenhagen, Sofia and São Paulo. We believe in quality, in making complex business tools simple, and in using data to anticipate merchants' needs as their business grows. 

What you're going to do

As Senior User Researcher you’ll join the Merchant Bank Tribe, the team building SumUp's own digital bank. You’ll be part of a local, autonomous, cross-functional team that can take an aspect of our product and perfect it from concept to execution.

Specific tasks will include:

• Build the research roadmap by identifying and prioritising research opportunities across several squads
• Conduct primary research with our customers to understand the needs, motivations, gains and pains when using our products
• Employ a range of research methods and tools to engage with customers in the office, on the road or remotely
• Synthesise outputs into actionable insights used by the squads to inform the direction and roadmap of the product
• Contribute to the knowledge base around merchant insights
• Help squads integrate research activities into their product design and development cycle
• Represent global merchants through workshops, presentations, and reports
• Mentor junior user researchers throughout the project lifecycle and support their development
• Collaborate with other researchers, designers and teams to deepen our shared understanding of merchants from SumUp’s 31 markets across Europe and the Americas

Requirements

• You have 6+ years of user research experience
• You have strong experience with fundamental qualitative and quantitative user research practices, and knowledge of when to employ them most effectively
• You know how to analyse and work with business and product data tracking
• You have knowledge of UX standards, and bring strong background in psychology, social sciences or anthropology to the practice
• You are good at converting insights into user models or frameworks, and can lead discussions on prioritising product and service strategies or pragmatic solutions
• You are comfortable leading other user researchers and helping teams follow research best practices
• You have strong oral and written communication skills in English and ideally one other language relevant to our global reach: German, French, Italian, Portuguese or Spanish. Any additional language is a bonus.
• BA or MS in Psychology, Anthropology or Design with strong focus on User Research

Benefits

• Be part of a welcoming and international community of 3000+ people from over 50 nationalities across 12 global offices. 
• Visa and relocation support for a smooth transition to living and working in Berlin
• Budget for attending conferences and advancing your career. We encourage you to speak at conferences and give talks!
• BVG Corporate Ticket
• SumUp Corporate Pension Scheme
• Yoga classes

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

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