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The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior / User Researcher job at Spotify

At Spotify Advertising, our part of that mission is to build the next generation advertising platform for audio which can scale the freemium experience for hundreds of millions of fans and tens of thousands of advertisers. This scale brings unique challenges as well as tremendous opportunities to define the insights product for our business.

Music and podcasts for everyone, no credit card needed. It’s a promise our platform was built on. And here in the Advertising R&D team, we’re still building on that vision. We work at the intersection of advertising and messaging technologies to connect millions of brands to billions of fans and we are responsible for the success of Spotify’s freemium business model. We’re paving the way for a sustainable global Spotify business that allows even more creators to make a living off their art. Come help build the platform that powers promotion at Spotify.

We are looking for an experienced User Researcher who will lead research projects that drive and influence strategy for the Ads Business Unit. You will build multi-disciplinary project teams and conduct research to generate opportunities, define short and long term strategy, and enable business unit goals and objectives. Learn more about our work by reading this article or watching this conference talk!

In this role on our Ads Core Insights team, you’ll join a broader cross-functional group looking critically at how advertising fits into our ad-supported listening experience from user-centered perspectives. You will study user behavior, new initiatives, content, revenue opportunities, business models, and new features to bring qualitative and quantitative data and insights into every decision we make for Spotify listeners and advertisers.

What you’ll do

Assess gaps in current multi-year Ads strategy to identify the right research projects to tackle and influence direction.
Build project teams including different insights teammates (such as Data Science, Data Visualization and Analytics Engineering) to execute end-to-end research from planning, scoping, conducting, analyzing and communicating insights.
Design and conduct creative mixed methods research studies to gain a deeper understanding of our b2b and listener audiences users.
Employ a wide range of storytelling techniques to communicate results and recommendations to leaders and team members.
Help set the research roadmap - planning 3-6 months in advance.
Develop and innovate on our mixed-methods user research practice.

Who you are

You lead rigorous research for product and business teams to define new opportunity spaces.
Have extensive experience with both qualitative and quantitative research methods.
You deliver impactful insights from your data to drive action upon your findings.
You exhibit a growth mindset, are quick to learn new methods (from Data Science, Behavioral Science) and are excited by working on a constantly evolving team.
Have 5+ years experience in a similar research role and a degree in HCI, social science or a related field. Based on your experience and expertise we will match you to one of two levels during the interview process - User Researcher or Senior User Researcher.

Where You’ll Work

We are a distributed workforce enabling our band members to find a work mode that is best for them!
Where in the world? For this role, it can be within the Americas region in which we have a work location.
Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.
Working hours? We operate within the Eastern Standard time zone for collaboration.

#remote

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Global COVID and Vaccination Disclosure

Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.

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Senior / User Researcher, Strategic Research

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