What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior User Researcher (Remote, Americas) position?

The suggested salary for this position is $103,900-$126,900*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior User Researcher job at Divvy

Why Divvy?

At Divvy Homes, we're building an on-ramp to homeownership – one that's more flexible, more affordable, and an all-around better fit for today’s American family – and it’s working.

We are seeking an experienced researcher to join our Design team. As a researcher, your mission will be to help Divvy improve and develop innovative products and experiences that customers love. You will be responsible for research at every stage of product development from concept through launch and beyond for our software products.

At its core, the role is about deeply understanding the needs and behaviors of our users, and generating actionable insights to drive product and design strategy.

For this position, we are looking for people with proven skills and experience in qualitative and mixed research methods, as well as usability validation. More importantly, you are a strategic thinker and you know how to discover, interpret, and communicate user insights for product design in a fast-paced and scrappy environment.

Responsibilities

Proactively plan and execute a research agenda
Lead and manage large research initiatives from beginning to end
Employ a wide variety of qualitative and quantitative research methods
Partner with product, engineering, design, and marketing leads throughout the research and design process
Analyze and synthesize research findings into actionable insights
Inform product roadmap with new features through user research insights
Evangelize user research and user-centered design throughout the company
Manage external vendors to support research activities

What we are looking for

7+ years of relevant work experience testing software products and digital services.
You have a track record of discovering, synthesizing, and socializing actionable insights that influence product roadmap
You have experience using a wide variety of research methods (e.g. rapid ethnography, contextual inquiry, focus groups, surveys, concept testing, usability validation, experimentation)
You have experience leading foundational, generative, and evaluative research and know when each is most appropriate
You are self-driven and take initiative to identify research needs and solve problems
You clearly, concisely, and persuasively communicate research findings
You thrive in a fast-paced, dynamic environment, experience working at a startup is a plus
A strong emoji game is not required but strongly encouraged 🤫

Nice to Have

Experience being the first user researcher at a company.
Experience managing ICs

Perks and Benefits:

The best design team you could ask for 👋
100% remote first culture, with an onsite option at our San Francisco or Denver offices
Prioritizes health & wellness with flexible PTO, monthly mental health day, generous leave policies and company-sponsored Modern Health coaching and therapy sessions
Competitive salary + equity
90% paid medical benefits for you and your dependents (medical, dental, vision)
401k match & access to a financial planner
$1,000 professional development stipend
$350 remote work allowance
16 weeks paid parental leave & flexible return to work
Recognized as Time 100’s most influential companies of 2022 & a Great Place to Work
Diverse executive team (50% women)

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.

Commitment to Diversity & Inclusion

Divvy Homes is committed to building a diverse and inclusive team. We are woman led and have focused on diversity, equity and inclusion from the moment Divvy was founded. Divvy has 6 Community Resource Groups (CRGs) to celebrate our cultural uniqueness but also to create a sense of belonging. We care deeply about hiring a workforce that is diverse not only in gender and ethnicity, but in experience, thought, and geography. We enthusiastically encourage individuals from a variety of lived experiences to reach out and learn more about our roles at Divvy.

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Senior User Researcher (Remote, Americas)

Responsibilities

What we are looking for

Nice to Have

Perks and Benefits:

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